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Introduction to the Special Section: Advances in Electronic Commerce Customer Relationship Management - Customer Relationship Management for the Web-Access Challenged: Inaccessibil...
Romano Jr, Nicholas C. - In: International journal of electronic commerce : IJEC 7 (2002) 2, pp. 81-118
Persistent link: https://www.econbiz.de/10006031339
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Introduction to the Special Section: Advances in Electronic Commerce Customer Relationship Management
Fjermestad, Jerry; Romano Jr, Nicholas C. - In: International journal of electronic commerce : IJEC 7 (2002) 2, pp. 7-8
Persistent link: https://www.econbiz.de/10006031343
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Introduction to the Special Section: Electronic Commerce Customer Relationship Management (ECCRM) - Electronic Commerce Customer Relationship Management: An Assessment of Research
Romano Jr, Nicholas C.; Fjermestad, Jerry - In: International journal of electronic commerce : IJEC 6 (2001) 2, pp. 61-114
Persistent link: https://www.econbiz.de/10006036942
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Introduction to the Special Section: Electronic Commerce Customer Relationship Management (ECCRM) - What Trust Means in E-Commerce Customer Relationships: An Interdisciplinary Conc...
Romano Jr, Nicholas C.; Fjermestad, Jerry; McKnight, … - In: International journal of electronic commerce : IJEC 6 (2001) 2, pp. 35-60
Persistent link: https://www.econbiz.de/10006036943
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Introduction to the Special Section: Electronic Commerce Customer Relationship Management (ECCRM) - User Expectations and Rankings of Quality Factors in Different Web Site Domains
Romano Jr, Nicholas C.; Fjermestad, Jerry; Zhang, Ping; … - In: International journal of electronic commerce : IJEC 6 (2001) 2, pp. 9-34
Persistent link: https://www.econbiz.de/10006036944
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Introduction to the Special Section: Electronic Commerce Customer Relationship Management (ECCRM)
Romano Jr, Nicholas C.; Fjermestad, Jerry - In: International journal of electronic commerce : IJEC 6 (2001) 2, pp. 7-8
Persistent link: https://www.econbiz.de/10006036945