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Employee performance outcomes and burnout following the presentation-of-self in customer-service contexts

Prentice, Catherine; Chen, Po-ju; King, Brian - In: International journal of hospitality management 35 (2013), pp. 225-236

Persistent link: https://www.econbiz.de/10010225793

Perceived organizational support and coworker support as antecedents of foreign workers' voice and psychological stress

Loi, Raymond; Ao, Olivia K. Y.; Xu, Angela J. - In: International journal of hospitality management 36 (2014), pp. 23-30

Persistent link: https://www.econbiz.de/10010239358

Antecedents and consequences of employees' job stress in a foodservice industry : focused on emotional labor and turnover intent

Jung, Hyo Sun; Yoon, Hye Hyun - In: International journal of hospitality management 38 (2014), pp. 84-88

Persistent link: https://www.econbiz.de/10010364571

Extending the challenge-hindrance stressor framework : the role of psychological capital

Min, Hyounae; Kim, Hyun Jeong; Lee, Soo Bum - In: International journal of hospitality management 50 (2015), pp. 105-114

Persistent link: https://www.econbiz.de/10011388013

Influence of workplace incivility on counterproductive work behavior : mediating role of emotional exhaustion, organizational cynicism and the moderating role of psychological capi...

Butt, Sadia; Yazdani, Naveed - In: Pakistan journal of commerce and social sciences 15 (2021) 2, pp. 378-404

Drawing on conservation of resources (COR) theory, this study investigates association of workplace incivility (WI) with counterproductive work behavior (CPWB) of banking employees in Pakistan. In addition, mediating role of emotional exhaustion (EE), organizational cynicism (OCY) and moderating...

Persistent link: https://www.econbiz.de/10012599909

The effects of psychological capital, social capital, and human capital on hotel employees' occupational stress and turnover intention

Li, Zhiyong; Yu, Zhicheng; Huang, Songshan; Zhou, Jingyan; … - In: International journal of hospitality management 98 (2021), pp. 1-11

Persistent link: https://www.econbiz.de/10013198509

Challenging or hindering? : understanding the daily effects of work stressors on hotel employees' work engagement and job satisfaction

Shi, Xiaolin; Gordon, Susan; Adler, Howard - In: International journal of hospitality management 103 (2022), pp. 1-10

Persistent link: https://www.econbiz.de/10013209281

The impact of the challenge and hindrance stress on hotel employees interpersonal citizenship behaviors : psychological capital as a moderator

Khliefat, Aahed; Chen, Han; Ayoun, Baker; Eyoun, Khalid - In: International journal of hospitality management 94 (2021), pp. 1-11

Persistent link: https://www.econbiz.de/10012495112

Does psychological capital make employees more fit to smile? : the moderating role of customer-caused stressors in view of JD-R theory

Hwang, Pin-Chyuan; Han, Ming-Chuan - In: International journal of hospitality management 77 (2019), pp. 396-404

Persistent link: https://www.econbiz.de/10011988662

The mediating effect of job satisfaction between psychological capital and job burnout of Pakistani nurses

Ali, Nazim; Ali, Arshad - In: Pakistan journal of commerce and social sciences 8 (2014) 2, pp. 399-412

Low-level of job satisfaction, psychological capital and high level of job burnout is very detrimental both for the organization and individual employee. A few studies have identified the factors influencing job burnout of nurses. The model developed in this study is unique and yet to be used....

Persistent link: https://www.econbiz.de/10011926381