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Affectivity and organizational politics as antecedents of burnout among frontline hotel employees
Karatepe, Osman M.; Babakus, Emin; Yavas, Ugur - In: International journal of hospitality management 31 (2012) 1, pp. 66-75
Persistent link: https://www.econbiz.de/10009406151
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Employee performance outcomes and burnout following the presentation-of-self in customer-service contexts
Prentice, Catherine; Chen, Po-ju; King, Brian - In: International journal of hospitality management 35 (2013), pp. 225-236
Persistent link: https://www.econbiz.de/10010225793
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Understanding hotel employees' service sabotage : emotional labor perspective based on conservation of resources theory
Lee, JungHoon; Ok, Chihyung Michael - In: International journal of hospitality management 36 (2014), pp. 176-187
Persistent link: https://www.econbiz.de/10010239296
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The relationship between customer incivility, restaurant frontline service employee burnout and turnover intention
Han, Su-Jin; Bonn, Mark Andrew; Cho, Meehee - In: International journal of hospitality management 52 (2016), pp. 97-106
Persistent link: https://www.econbiz.de/10011442825
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Extending the challenge-hindrance stressor framework : the role of psychological capital
Min, Hyounae; Kim, Hyun Jeong; Lee, Soo Bum - In: International journal of hospitality management 50 (2015), pp. 105-114
Persistent link: https://www.econbiz.de/10011388013
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Impact of the COVID-19 pandemic on management-level hotel employees' work behaviors : moderating effects of working-from-home
Chi, Oscar Hengxuan; Saldamli, Asim; Gursoy, Dogan - In: International journal of hospitality management 98 (2021), pp. 1-10
Persistent link: https://www.econbiz.de/10013198476
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Transformational leadership, HRM practices and burnout during the COVID-19 pandemic : the role of personal stress, anxiety, and workplace loneliness
Kloutsiniotis, Panagiotis V.; Mihail, Dimitrios M.; … - In: International journal of hospitality management 102 (2022), pp. 1-14
Persistent link: https://www.econbiz.de/10013185257
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Understanding hotel frontline employees' emotional intelligence, emotional labor, job stress, coping strategies and burnout
Choi, Hyung-Min; Mohammad, Abuelkassem A. A.; Kim, Woo Gon - In: International journal of hospitality management 82 (2019), pp. 199-208
Persistent link: https://www.econbiz.de/10012121689
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Evil customers, an angel boss and coopetitive coworkers : burnout of frontline employees
Yang, Fiona X.; Lau, Virginia Meng-Chan - In: International journal of hospitality management 83 (2019), pp. 1-10
Persistent link: https://www.econbiz.de/10012121888
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Burnout and food safety : understanding the role of job satisfaction and menu complexity in foodservice
Silva, Camila Telles; Hakim, Mariana Piton; Zanetta, … - In: International journal of hospitality management 92 (2021), pp. 1-12
Persistent link: https://www.econbiz.de/10012425144