Evil customers, an angel boss and coopetitive coworkers : burnout of frontline employees
Fiona X. Yang, Virginia Meng-Chan Lau
| Year of publication: |
2019
|
|---|---|
| Authors: | Yang, Fiona X. ; Lau, Virginia Meng-Chan |
| Published in: |
International journal of hospitality management. - Amsterdam [u.a.] : Elsevier, ISSN 0278-4319, ZDB-ID 1074264-5. - Vol. 83.2019, p. 1-10
|
| Subject: | Customer incivility | Burnout | Emotional intelligence | Customer orientation | Cooperation | Competition | Beziehungsmarketing | Relationship marketing | Emotion | Intelligenz | Intelligence | Verkaufspersonal | Salespeople | Arbeitsverhalten | Work behaviour | Stress | Work stress | Koopetition | Coopetition | Kundenservice | Customer service |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1016/j.ijhm.2019.04.004 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10012121888