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Testing the stressor-strain-outcome model of customer-related social stressors in predicting emotional exhaustion, customer orientation and service recovery performance
Choi, Chang Hwan; Kim, Taegoo; Lee, Gyehee; Lee, Seung-kon - In: International journal of hospitality management 36 (2014), pp. 272-285
Persistent link: https://www.econbiz.de/10010239278
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Do mindfulness and perceived organizational support work? : fear of COVID-19 on restaurant frontline employees' job insecurity and emotional exhaustion
Chen, Han; Eyoun, Khalid - In: International journal of hospitality management 94 (2021), pp. 1-10
Persistent link: https://www.econbiz.de/10012495032
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Frontline employees' passion and emotional exhaustion : the mediating role of emotional labor strategies
Chen, Kuan-Yu; Chang, Ching-Wen; Wang, Cheng-Hua - In: International journal of hospitality management 76 (2019) 1, pp. 163-172
Persistent link: https://www.econbiz.de/10011981972
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Does mindfulness reduce emotional exhaustion? : a multilevel analysis of emotional labor among casino employees
Li, Jun; Wong, IpKin Anthony; Kim, Woo Gon - In: International journal of hospitality management 64 (2017), pp. 21-30
Persistent link: https://www.econbiz.de/10011731655
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A diary study of work consequences for hotel employees victimized by supervisor from a demand-resource perspective on employee emotions
Park, In-Jo; Kim, Peter Beomcheol; Jung, Heajung; Yun, … - In: International journal of hospitality management 92 (2021), pp. 1-10
Persistent link: https://www.econbiz.de/10012425076
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Qualitative job insecurity, emotional exhaustion and their effects on hotel employees' job embeddedness : the moderating role of perceived organizational support
Dogantekin, Ali; Secilmis, Cihan; Karatepe, Osman M. - In: International journal of hospitality management 105 (2022), pp. 1-11
Persistent link: https://www.econbiz.de/10013363633
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The effect of customer incivility on employees' turnover intention in hospitality industry : a chain mediating effect of emotional exhaustion and job satisfaction
Pu, Bo; Sang, Wenyuan; Ji, Siyu; Hu, JiaJing; Phau, Ian - In: International journal of hospitality management 118 (2024), pp. 1-10
Persistent link: https://www.econbiz.de/10015069323