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Investigating customer loyalty formation for wellness spa : individualism vs. collectivism
Han, Heesup; Kiatkawsin, Kiattipoom; Kim, Wansoo; Lee, … - In: International journal of hospitality management 67 (2017), pp. 11-23
Persistent link: https://www.econbiz.de/10011785135
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Drivers of brand loyalty in the chain coffee shop industry
Han, Heesup; Nguyen, Hong Ngoc; Song, Hak-jun; Chua, Bee-Lia - In: International journal of hospitality management 72 (2018), pp. 86-97
Persistent link: https://www.econbiz.de/10011872763
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Water conservation and waste reduction management for increasing guest loyalty and green hotel practices
Han, Heesup; Lee, Jin-soo; Ho Le Thu Trang; Kim, Wansoo - In: International journal of hospitality management 75 (2018), pp. 58-66
Persistent link: https://www.econbiz.de/10011944945
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Contingency variables for customer share of visits to full-service restaurant
Kim, Wansoo; Ok, Chihyung; Canter, Deborah D. - In: International journal of hospitality management 29 (2010) 1, pp. 135-147
Persistent link: https://www.econbiz.de/10003964246
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Switching intention model development : role of service performances, customer satisfaction, and switching barriers in the hotel industry
Han, Heesup; Kim, Wansoo; Hyun, Sunghyup Sean - In: International journal of hospitality management 30 (2011) 3, pp. 619-629
Persistent link: https://www.econbiz.de/10009130566