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Sexual harassment and proactive customer service performance : the roles of job engagement and sensitivity to interpersonal mistreatment
Li, Yan; Chen, Mengyuan; Lyu, Yijing; Qiu, Canhua - In: International journal of hospitality management 54 (2016), pp. 116-126
Persistent link: https://www.econbiz.de/10011474061
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Abusive supervision and customer-oriented organizational citizenship behavior : the roles of hostile attribution bias and work engagement
Lyu, Yijing; Zhu, Hong; Zhong, Hong-Jun; Hu, Leqi - In: International journal of hospitality management 53 (2016), pp. 69-80
Persistent link: https://www.econbiz.de/10011443029
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Exploring the dynamic effect of multi-quality attributes on overall satisfaction : the case of incentive events
Zhu, Hong; Lyu, Yijing; Deng, Xincai; Ye, Yijiao - In: International journal of hospitality management 64 (2017), pp. 62-72
Persistent link: https://www.econbiz.de/10011731682