Exploring the dynamic effect of multi-quality attributes on overall satisfaction : the case of incentive events
Year of publication: |
July 2017
|
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Authors: | Zhu, Hong ; Lyu, Yijing ; Deng, Xincai ; Ye, Yijiao |
Published in: |
International journal of hospitality management. - Amsterdam [u.a.] : Elsevier, ISSN 0278-4319, ZDB-ID 1074264-5. - Vol. 64.2017, p. 62-72
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Subject: | Workplace ostracism | Proactive customer service performance | Job tension | Customer orientation | Need for affiliation | Kundenzufriedenheit | Customer satisfaction | Beziehungsmarketing | Relationship marketing | Arbeitszufriedenheit | Job satisfaction | Dienstleistungsqualität | Service quality | Kundenservice | Customer service |
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