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~isPartOf:"International journal of hospitality management"
~isPartOf:"The economic journal : the journal of the Royal Economic Society"
~subject:"Dienstleistungsqualität"
~type_genre:"Article in journal"
~type_genre:"Fallstudie"
~type_genre:"Statistik"
~type_genre:"Textbook"
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Dienstleistungsqualität
Großbritannien
541
United Kingdom
540
Customer satisfaction
355
Kundenzufriedenheit
355
Service quality
246
Consumer behaviour
211
Konsumentenverhalten
211
Hotel industry
148
Hotellerie
148
Beziehungsmarketing
146
Relationship marketing
146
Theory
128
Theorie
127
Gastronomie
105
Restaurant industry
105
Bibliometrics
81
Bibliometrie
81
Customer service
71
Kundenservice
71
Hospitality industry
69
Gastgewerbe
68
USA
68
United States
68
Emotion
62
Satisfaction
59
Arbeitszufriedenheit
54
Job satisfaction
54
Hospital
46
Krankenhaus
46
Estimation
40
Schätzung
40
Beschwerdemanagement
37
Complaint management
37
Dienstleistungssektor
32
Service industry
32
Tourism industry
29
Tourismuswirtschaft
29
Viral marketing
28
Virales Marketing
28
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246
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English
246
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Han, Heesup
9
Guchait, Priyanko
7
Jang, Soocheong
6
Mattila, Anna S.
6
Wong, IpKin Anthony
6
Prentice, Catherine
5
Bai, Billy
4
Altinay, Levent
3
Bilgihan, Anil
3
Kim, Seongseop
3
Law, Chun Hung Roberts
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Lee, Jin-soon
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3
Lynn, Michael
3
Qu, Hailin
3
Torres, Edwin N.
3
Wang, Xingyu
3
Xu, Xun
3
Ali, Faizan
2
Alrawadieh, Zaid
2
Arboleda, Ana M.
2
Arici, Hasan Evrim
2
Back, Ki-Joon
2
Brewster, Zachary W.
2
Bulchand-Gidumal, Jacques
2
Cheng, Bao
2
Choi, Hyeyoon
2
Choi, Youngjoon
2
Chua, Bee-Lia
2
Ha, Jooyeon
2
He, Zeya
2
Hua, Nan
2
Huey Chern Boo
2
Hyun, Sunghyup Sean
2
Jeong, Miyoung
2
Kim, Haemi
2
Kim, Hyunsu
2
Kim, Jong-hyeong
2
Kim, Peter Beomcheol
2
Kim, Wansoo
2
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International journal of hospitality management
The economic journal : the journal of the Royal Economic Society
Journal of retailing and consumer services
237
Journal of business research : JBR
163
The journal of services marketing
160
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
139
The service industries journal
135
International journal of contemporary hospitality management
104
Journal of hospitality marketing & management
102
Services marketing quarterly
92
Journal of travel and tourism marketing
86
Journal of air transport management
70
Service business
70
Journal of service management
69
Journal of service research : JSR
69
International journal of quality and service sciences
67
The TQM journal : the international review of organizational improvement
67
Tourism management : research, policies, practice
67
International journal of services and operations management
65
International journal of quality & reliability management
60
Cogent business & management
58
Total quality management & business excellence
54
International journal of productivity and quality management : IJPQM
51
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
49
Asia Pacific journal of marketing and logistics
46
International journal of services, economics and management
46
Managing service quality : MSQ ; an international journal
45
Journal of service research
42
The international journal of bank marketing : IJBM
38
Quality management journal : QMJ
37
Journal of the Academy of Marketing Science
35
Industrial marketing management : the international journal for industrial and high-tech firms
34
Journal of Asian finance, economics and business : JAFEB
34
Journal of service theory and practice : JSTP
33
International journal of services and operations management : IJSOM
31
Journal of strategic marketing
31
Psychology & marketing
29
International journal of electronic marketing and retailing : IJEMR
27
Tourism management perspectives : TMP
27
International journal of business information systems : IJBIS
26
Marketing intelligence & planning
26
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ECONIS (ZBW)
246
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246
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1
Why and when witnessing uncivil behavior leads observers to punish frontline employees and leave the firm
Karabas, Ismail
;
Joireman, Jeff
;
Kim, Shinhye
- In:
International journal of hospitality management
82
(
2019
),
pp. 91-100
Persistent link: https://www.econbiz.de/10012121396
Saved in:
2
Exploring guest response towards service failure in home-sharing : service presence and consumption motivation
Lu, Lu
;
Mody, Makarand Amrish
;
Andajigarmaroudi, Saeed
- In:
International journal of hospitality management
87
(
2020
),
pp. 1-11
Persistent link: https://www.econbiz.de/10012241810
Saved in:
3
How should I respond to a complaining customer? : a model of Cognitive-Emotive-Behavioral from the perspective of restaurant service employees
Poh Theng Loo
;
Khoo-Lattimore, Catheryn
;
Huey Chern Boo
- In:
International journal of hospitality management
95
(
2021
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012547701
Saved in:
4
Tech-touch balance in the service encounter : the impact of supplementary human service on consumer responses
Wu, Luorong
;
Fan, Alei
;
Yang, Yang
;
He, Zeya
- In:
International journal of hospitality management
101
(
2022
),
pp. 110
Persistent link: https://www.econbiz.de/10013271321
Saved in:
5
A systematic review of AI technology-based service encounters : implications for hospitality and tourism operations
Li, Minglong
;
Yin, Dexiang
;
Qiu, Hailian
;
Bai, Billy
- In:
International journal of hospitality management
95
(
2021
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012547997
Saved in:
6
"How may I help you?" : says a robot : examining language styles in the service encounter
Choi, Sungwoo
;
Liu, Qing
;
Mattila, Anna S.
- In:
International journal of hospitality management
82
(
2019
),
pp. 32-38
Persistent link: https://www.econbiz.de/10012121389
Saved in:
7
Formal versus casual : how do customers respond to service robots' uniforms? : the roles of service type and language style
Liu, Canmian
;
Xie, Lishan
- In:
International journal of hospitality management
114
(
2023
),
pp. 1-10
Persistent link: https://www.econbiz.de/10014439968
Saved in:
8
Building the sociomateriality of food service
Tuomi, Aarni
;
Tussyadiah, Iis P.
- In:
International journal of hospitality management
89
(
2020
),
pp. 1-9
Persistent link: https://www.econbiz.de/10012293756
Saved in:
9
The physical appearance of hotel guests : the impact on service providers’ communication and quality of service
Knežević, Mladen
;
Tomka, Dragica
;
Bizjak, Boštjan
; …
- In:
International journal of hospitality management
51
(
2015
),
pp. 8-14
Persistent link: https://www.econbiz.de/10011413936
Saved in:
10
Customer responses to intercultural communication accommodation strategies in hospitality service encounters
Wang, Chen-Ya
;
Miao, Li
;
Aattila, Anna S.
- In:
International journal of hospitality management
51
(
2015
),
pp. 96-104
Persistent link: https://www.econbiz.de/10011413951
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