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~isPartOf:"International journal of hospitality management"
~isPartOf:"Tourism management : research, policies, practice"
~subject:"Kundenzufriedenheit"
~subject:"Schätzung"
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The impact of quality manageme...
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Kundenzufriedenheit
Schätzung
Hotel industry
1,179
Hotellerie
1,179
Hospitality industry
418
Gastgewerbe
409
Consumer behaviour
293
Konsumentenverhalten
293
Dienstleistungsqualität
259
Service quality
259
Hospital
238
Krankenhaus
238
Customer satisfaction
207
Arbeitszufriedenheit
162
Job satisfaction
162
Tourism employees
154
Tourism industry
154
Tourismusberufe
154
Tourismuswirtschaft
154
Beziehungsmarketing
139
Relationship marketing
139
Arbeitsverhalten
127
Work behaviour
127
Firm performance
121
Unternehmenserfolg
121
USA
115
United States
115
Hospitality
108
Tourism
107
China
96
Coronavirus
93
Tourismus
93
Hotel
87
Environmental management
85
Emotion
84
Umweltmanagement
83
Hotels
81
Employee retention
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Mitarbeiterbindung
75
Viral marketing
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4
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225
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Han, Heesup
13
Hyun, Sunghyup Sean
6
Law, Chun Hung Roberts
5
Xu, Xun
5
Yu, Jongsik
4
Zhang, Tingting
4
Assaf, A. Georges
3
Guchait, Priyanko
3
Hu, Feng
3
Lee, Jin-soo
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Liu, Yong
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Lu, Lu
3
Mattila, Anna S.
3
Slevitch, Lisa
3
So, Kevin Kam Fung
3
Teichert, Thorsten
3
Albayrak, Tahir
2
Alrawadieh, Zaid
2
Altinay, Levent
2
Arici, Hasan Evrim
2
Ariffin, Ahmad Azmi M.
2
Bai, Billy
2
Bulchand-Gidumal, Jacques
2
Caber, Meltem
2
Chen, Ming-Hsiang
2
Cheng, Mingming
2
Choi, Hyeyoon
2
Gerdt, Sven-Olaf
2
Ghazali Musa
2
Gursoy, Dogan
2
Hitchcock, Michael
2
Hu, JiaJing
2
Jang, Soocheong
2
Ju, Yongwook
2
Kim, Hyunsu
2
Kim, Peter Beomcheol
2
Kim, Seongseop
2
Kim, Wansoo
2
Kim, Woo Gon
2
Kuo, Chun-min
2
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International journal of hospitality management
Tourism management : research, policies, practice
Discussion paper series / IZA
91
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
73
International journal of contemporary hospitality management
71
Journal of hospitality marketing & management
60
Working paper / National Bureau of Economic Research, Inc.
59
International journal of productivity and quality management : IJPQM
51
NBER working paper series
45
IZA Discussion Papers
43
NBER Working Paper
43
Journal of travel and tourism marketing
41
The TQM journal : the international review of organizational improvement
36
IZA Discussion Paper
34
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
32
Applied economics
30
Total quality management & business excellence
27
International journal of quality & reliability management
25
Journal of retailing and consumer services
24
The service industries journal
22
Quality management journal : QMJ
21
Discussion paper
20
CESifo working papers
19
Discussion paper / Centre for Economic Policy Research
19
Health marketing quarterly
19
International journal of quality and service sciences
19
Health care management review : HCM review
18
International journal of services and operations management
18
International journal of services, economics and management
18
Journal of business research : JBR
16
The American economic review
16
The journal of services marketing
16
Tourism management perspectives : TMP
15
International journal of services and operations management : IJSOM
14
Journal of hospitality and tourism insights
14
Working paper
14
Managing service quality : MSQ ; an international journal
13
Tourism economics : the business and finance of tourism and recreation
13
Applied economics letters
12
Cogent business & management
12
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ECONIS (ZBW)
225
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1
The physical appearance of hotel guests : the impact on service providers’ communication and
quality
of service
Knežević, Mladen
;
Tomka, Dragica
;
Bizjak, Boštjan
; …
- In:
International journal of hospitality management
51
(
2015
),
pp. 8-14
Persistent link: https://www.econbiz.de/10011413936
Saved in:
2
Generic dimensionality of hospitality in the hotel industry : a host-guest relationship perspective
Ariffin, Ahmad Azmi M.
- In:
International journal of hospitality management
35
(
2013
),
pp. 171-179
Persistent link: https://www.econbiz.de/10010225816
Saved in:
3
Customer responses to intercultural communication accommodation strategies in hospitality service encounters
Wang, Chen-Ya
;
Miao, Li
;
Aattila, Anna S.
- In:
International journal of hospitality management
51
(
2015
),
pp. 96-104
Persistent link: https://www.econbiz.de/10011413951
Saved in:
4
Ensuring positive feedback : factors that influence customer satisfaction in the contemporary hospitality industry
Radojevic, Tijana
;
Stanisic, Nemanja
;
Stanic, Nenad
- In:
Tourism management : research, policies, practice
51
(
2015
),
pp. 13-21
Persistent link: https://www.econbiz.de/10011414859
Saved in:
5
Strategic target customers of food and beverage offerings in full-service
hotels
: outside-hotel customers
Mun, Sung Gyun
;
Park, Eunhye Olivia
;
Woo, Linda
- In:
International journal of hospitality management
102
(
2022
),
pp. 1-11
Persistent link: https://www.econbiz.de/10013185230
Saved in:
6
Analyzing the influence of firm-wide integrated marketing communication on market performance in the hospitality industry
Porcu, Lucia
;
Barrio-García, Salvador del
; …
- In:
International journal of hospitality management
80
(
2019
),
pp. 13-24
Persistent link: https://www.econbiz.de/10012058600
Saved in:
7
Modeling consumer distrust of online hotel reviews
Ahmad, Wasim
;
Sun, Jin
- In:
International journal of hospitality management
71
(
2018
),
pp. 77-90
Persistent link: https://www.econbiz.de/10011849560
Saved in:
8
Understanding homophily of service failure within the hotel guest cycle : applying NLP-aspect-based sentiment analysis to the hospitality industry
Sann, Raksmey
;
Lai, Pei-Chun
- In:
International journal of hospitality management
91
(
2020
),
pp. 1-13
Persistent link: https://www.econbiz.de/10012389792
Saved in:
9
Hospitality aesthetic labor management : consumers' and prospective employees' perspectives of hospitality brands
Wu, Luorong
;
King, Ceridwyn A.
;
Lu, Lu
;
Guchait, Priyanko
- In:
International journal of hospitality management
87
(
2020
),
pp. 1-11
Persistent link: https://www.econbiz.de/10012241859
Saved in:
10
The role of language in the online evaluation of hospitality service encounters : an empirical study
Mariani, Marcello M.
;
Borghi, Matteo
;
Kazakov, Sergey
- In:
International journal of hospitality management
78
(
2019
),
pp. 50-58
Persistent link: https://www.econbiz.de/10012012699
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