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Testing the stressor-strain-outcome model of customer-related social stressors in predicting emotional exhaustion, customer orientation and service recovery performance
Choi, Chang Hwan; Kim, Taegoo; Lee, Gyehee; Lee, Seung-kon - In: International journal of hospitality management 36 (2014), pp. 272-285
Persistent link: https://www.econbiz.de/10010239278
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The managed heart : the structural analysis of the stressor-strain relationship and customer orientation among emotional labor workers in Korean hotels
Lee, Gyehee; Kim, Taegoo; Shin, Seok Ho; Oh, Ick Keun - In: International journal of hospitality management 31 (2012) 4, pp. 1067-1082
Persistent link: https://www.econbiz.de/10009566949
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Work environment and well-being of different occupational groups in hospitality : Job Demand-Control-Support model
Ariza-Montes, Antonio; Arjona-Fuentes, Juan M.; Han, Heesup - In: International journal of hospitality management 73 (2018), pp. 1-11
Persistent link: https://www.econbiz.de/10011886656