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~isPartOf:"International journal of hospitality management"
~person:"Wang, Xingyu"
~subject:"Complaint management"
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Complaint management
Dienstleistungsqualität
4
Service quality
4
Customer satisfaction
3
Kundenzufriedenheit
3
Service recovery performance
3
Beschwerdemanagement
2
Error management
2
Hospital
2
Krankenhaus
2
Anxiety
1
Arbeitsverhalten
1
Arbeitszufriedenheit
1
Betriebliches Bildungsmanagement
1
Creativity
1
Emotion
1
Employer-provided training
1
Error management training
1
Error tolerance
1
Gastgewerbe
1
Gerechtigkeit
1
Gratitude
1
Hospitality industry
1
Job satisfaction
1
Justice
1
Kreativität
1
Mindfulness
1
Organizational behaviour
1
Organizational citizenship behavior
1
Perceived fairness
1
Personality psychology
1
Persönlichkeitspsychologie
1
Self-efficacy
1
Shame
1
Verhalten in Organisationen
1
Work behaviour
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Wang, Xingyu
Guchait, Priyanko
6
Jang, Soocheong
6
Mattila, Anna S.
4
Huey Chern Boo
2
Kim, Hyunsu
2
Kim, Jong-hyeong
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Lee, Lindsey
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Luo, Anqi
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Sreejesh, S.
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Adler, Howard
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Ali, Faizan
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DiPietro, Robin B.
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International journal of hospitality management
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Anxiety and gratitude toward the organization : relationships with error management culture and service recovery performance
Wang, Xingyu
;
Guchait, Priyanko
;
Pasamehmetoglu, Aysin
- In:
International journal of hospitality management
89
(
2020
),
pp. 1-9
Persistent link: https://www.econbiz.de/10012293788
Saved in:
2
Effectiveness of error management training in the hospitality industry : impact on perceived fairness and service recovery performance
Yao, Sheng
;
Wang, Xingyu
;
Yu, Heyao
;
Guchait, Priyanko
- In:
International journal of hospitality management
79
(
2019
),
pp. 78-88
Persistent link: https://www.econbiz.de/10012012973
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