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The physical appearance of hotel guests : the impact on service providers’ communication and quality of service
Knežević, Mladen; Tomka, Dragica; Bizjak, Boštjan; … - In: International journal of hospitality management 51 (2015), pp. 8-14
Persistent link: https://www.econbiz.de/10011413936
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The impact of quality management on productivity in the hospitality sector
Benavides-Chicón, Carlos Guillermo; Ortega Aguaza, … - In: International journal of hospitality management 42 (2014), pp. 165-173
Persistent link: https://www.econbiz.de/10010410744
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Are you good enough? : CSR, quality management and corporate financial performance in the hospitality industry
Franco, Stefano; Caroli, Matteo; Cappa, Francesco; Del … - In: International journal of hospitality management 88 (2020), pp. 1-12
Persistent link: https://www.econbiz.de/10012293891
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Impact of service quality and environmental practices on hotel companies : an empirical approach
Perramon, Jordi; Oliveras-Villanueva, Marc; Llach, Josep - In: International journal of hospitality management 107 (2022), pp. 1-9
Persistent link: https://www.econbiz.de/10014227108