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The physical appearance of hotel guests : the impact on service providers’ communication and quality of service
Knežević, Mladen; Tomka, Dragica; Bizjak, Boštjan; … - In: International journal of hospitality management 51 (2015), pp. 8-14
Persistent link: https://www.econbiz.de/10011413936
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Generic dimensionality of hospitality in the hotel industry : a host-guest relationship perspective
Ariffin, Ahmad Azmi M. - In: International journal of hospitality management 35 (2013), pp. 171-179
Persistent link: https://www.econbiz.de/10010225816
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Customer responses to intercultural communication accommodation strategies in hospitality service encounters
Wang, Chen-Ya; Miao, Li; Aattila, Anna S. - In: International journal of hospitality management 51 (2015), pp. 96-104
Persistent link: https://www.econbiz.de/10011413951
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Strategic target customers of food and beverage offerings in full-service hotels : outside-hotel customers
Mun, Sung Gyun; Park, Eunhye Olivia; Woo, Linda - In: International journal of hospitality management 102 (2022), pp. 1-11
Persistent link: https://www.econbiz.de/10013185230
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Analyzing the influence of firm-wide integrated marketing communication on market performance in the hospitality industry
Porcu, Lucia; Barrio-García, Salvador del; … - In: International journal of hospitality management 80 (2019), pp. 13-24
Persistent link: https://www.econbiz.de/10012058600
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Modeling consumer distrust of online hotel reviews
Ahmad, Wasim; Sun, Jin - In: International journal of hospitality management 71 (2018), pp. 77-90
Persistent link: https://www.econbiz.de/10011849560
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Understanding homophily of service failure within the hotel guest cycle : applying NLP-aspect-based sentiment analysis to the hospitality industry
Sann, Raksmey; Lai, Pei-Chun - In: International journal of hospitality management 91 (2020), pp. 1-13
Persistent link: https://www.econbiz.de/10012389792
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Hospitality aesthetic labor management : consumers' and prospective employees' perspectives of hospitality brands
Wu, Luorong; King, Ceridwyn A.; Lu, Lu; Guchait, Priyanko - In: International journal of hospitality management 87 (2020), pp. 1-11
Persistent link: https://www.econbiz.de/10012241859
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The role of language in the online evaluation of hospitality service encounters : an empirical study
Mariani, Marcello M.; Borghi, Matteo; Kazakov, Sergey - In: International journal of hospitality management 78 (2019), pp. 50-58
Persistent link: https://www.econbiz.de/10012012699
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Exploring the nonlinear impact of critical incidents on customers' general evaluation of hospitality services
Tontini, Gérson; Bento, Graziela dos Santos; Milbratz, … - In: International journal of hospitality management 66 (2017), pp. 106-116
Persistent link: https://www.econbiz.de/10011810958