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Hotel service providers' emotional labor : the antecedents and effects on burnout
Kim, Hyun Jeong - In: International journal of hospitality management 27 (2008) 2, pp. 151-161
Persistent link: https://www.econbiz.de/10003687368
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The effects of job and personal resources on hotel employees' work engagement
Karatepe, Osman M.; Olugbade, Olusegun A. - In: International journal of hospitality management 28 (2009) 4, pp. 504-512
Persistent link: https://www.econbiz.de/10003875548
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What a nuisance : controlling for negative affectivity versus personality in hospitality stress research
Young, Cheri A.; Corsun, David L. - In: International journal of hospitality management 28 (2009) 2, pp. 280-288
Persistent link: https://www.econbiz.de/10003827293
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Burnout and engagement : a comparative analysis using the Big Five personality dimensions
Kim, Hyun Jeong; Shin, Kang Hyun; Swanger, Nancy - In: International journal of hospitality management 28 (2009) 1, pp. 96-104
Persistent link: https://www.econbiz.de/10003798981
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Extending the challenge-hindrance stressor framework : the role of psychological capital
Min, Hyounae; Kim, Hyun Jeong; Lee, Soo Bum - In: International journal of hospitality management 50 (2015), pp. 105-114
Persistent link: https://www.econbiz.de/10011388013
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The impact of the challenge and hindrance stress on hotel employees interpersonal citizenship behaviors : psychological capital as a moderator
Khliefat, Aahed; Chen, Han; Ayoun, Baker; Eyoun, Khalid - In: International journal of hospitality management 94 (2021), pp. 1-11
Persistent link: https://www.econbiz.de/10012495112
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Does psychological capital make employees more fit to smile? : the moderating role of customer-caused stressors in view of JD-R theory
Hwang, Pin-Chyuan; Han, Ming-Chuan - In: International journal of hospitality management 77 (2019), pp. 396-404
Persistent link: https://www.econbiz.de/10011988662
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Substance use for restaurant servers : causes and effects
Hight, S. Kyle; Park, Jeong-Yeol - In: International journal of hospitality management 68 (2018), pp. 68-79
Persistent link: https://www.econbiz.de/10011811150