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CRM and the bottom line : do all CRM dimensions affect firm performance?
Josiassen, Alexander; Assaf, A. Georges; Cvelbar, … - In: International journal of hospitality management 36 (2014), pp. 130-136
Persistent link: https://www.econbiz.de/10010239305
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How do dynamic capabilities explain hotel performance?
Pereira-Moliner, Jorge; Molina Azorín, José Francisco; … - In: International journal of hospitality management 98 (2021), pp. 1-9
Persistent link: https://www.econbiz.de/10013198480
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How hotel owner-operator goal congruence and GM autonomy influence hotel performance
Hodari, Demian; Turner, Michael J.; Sturman, Michael C. - In: International journal of hospitality management 61 (2017), pp. 119-128
Persistent link: https://www.econbiz.de/10011646137
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"Where you do it" matters : the impact of hotels' revenue-management implementation strategies on performance
Altin, Mehmet; Schwartz, Zvi; Uysal, Muzaffer - In: International journal of hospitality management 67 (2017), pp. 46-52
Persistent link: https://www.econbiz.de/10011785155
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Developing ambidexterity through quality management and their effects on performance
Pertusa-Ortega, Eva M.; Tarí, Juan José; … - In: International journal of hospitality management 92 (2021), pp. 1-11
Persistent link: https://www.econbiz.de/10012425201
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Cross-dimensional measures of asset lightness and fee orientation in lodging groups
Lussi, Sonja; Masset, Philippe; Weisskopf, Jean-Philippe; … - In: International journal of hospitality management 109 (2023), pp. 1-11
Persistent link: https://www.econbiz.de/10014282482
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Outdoor hospitality performance : through the lens of the balanced scorecard and its customer perspective
Grande, Kevin; Haynes, Natalie - In: International journal of hospitality management 121 (2024), pp. 1-12
Persistent link: https://www.econbiz.de/10015071295
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Strategy, training and performance fit
Úbeda García, Mercedes; Claver Cortés, Enrique; … - In: International journal of hospitality management 42 (2014), pp. 100-116
Persistent link: https://www.econbiz.de/10010410783
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Working capital management and firm performance in the hospitality and tourism industry
Chambers, Nurgul; Cifter, Atilla - In: International journal of hospitality management 102 (2022), pp. 1-11
Persistent link: https://www.econbiz.de/10013185238
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Key drivers of innovation capability in hotels : implications on performance
Pascual-Fernández, Primitiva; Santos Vijande, María … - In: International journal of hospitality management 94 (2021), pp. 1-12
Persistent link: https://www.econbiz.de/10012495000