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~isPartOf:"International journal of hospitality management"
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Profiting from total quality
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Dienstleistungsqualität
34
Service quality
34
Product quality
32
Produktqualität
32
Quality management
31
Qualitätsmanagement
31
Consumer behaviour
23
Konsumentenverhalten
23
Customer satisfaction
20
Hotel industry
20
Hotellerie
20
Kundenzufriedenheit
20
Gastronomie
15
Restaurant industry
15
Beziehungsmarketing
10
Relationship marketing
10
Firm performance
9
Unternehmenserfolg
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Food
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Lebensmittel
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Food quality
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Gastgewerbe
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Hospitality industry
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Hospital
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Krankenhaus
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Online retailing
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Online-Handel
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Quality
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Customer service
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Environmental management
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Kundenservice
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Taiwan
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Umweltmanagement
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Brand
3
Dienstleistungsmanagement
3
E-commerce
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Electronic Commerce
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Hotels
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Luxury goods
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Luxusgüter
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English
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Han, Heesup
4
Jang, Soocheong
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Pereira-Moliner, Jorge
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Gursoy, Dogan
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Lee, Jin-soo
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Lee, Seul Ki
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Molina Azorín, José Francisco
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Tarí, Juan José
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Almanza, Barbara
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Bilgihan, Anil
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Bizjak, Boštjan
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Boiral, Olivier
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International journal of hospitality management
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
547
International journal of productivity and quality management : IJPQM
500
The TQM journal : the international review of organizational improvement
426
International journal of quality & reliability management
423
International journal of production research
393
Total quality management & business excellence
265
International journal of production economics
255
International Journal of Quality & Reliability Management
218
International journal of six sigma and competitive advantage : IJSSCA
186
Quality management journal : QMJ
186
NBER working paper series
169
Working paper / National Bureau of Economic Research, Inc.
157
NBER Working Paper
152
SpringerLink / Bücher
137
European journal of operational research : EJOR
136
Europäische Hochschulschriften / 5
93
International journal of services and operations management
93
Discussion paper / Centre for Economic Policy Research
92
The TQM Magazine
91
Management science : journal of the Institute for Operations Research and the Management Sciences
88
International journal of industrial organization
87
International journal of quality and service sciences
85
Economics letters
81
The TQM Journal
76
Benchmarking : an international journal ; BIJ
68
American journal of agricultural economics
67
International journal of business excellence
64
International journal of process management and benchmarking : IJPMB
64
Journal of business research : JBR
63
The international journal of productivity and performance management : IJPPM
61
CESifo working papers
60
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
60
Amfiteatru economic : an economic and business research periodical
59
Business process management journal
59
Journal of retailing and consumer services
58
Journal of industrial engineering and management : JIEM
57
Health care management review : HCM review
55
Journal of operations management
52
Applied economics
50
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ECONIS (ZBW)
55
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1
Why do customers switch? : more satiated or less satisfied
Park, Jeong-yeol
;
Jang, Soocheong
- In:
International journal of hospitality management
37
(
2014
),
pp. 159-170
Persistent link: https://www.econbiz.de/10010354187
Saved in:
2
Developing and validating a multidimensional quality scale for mega-events
Lee, Jin-soo
;
Lee, Choong-Ki
;
Park, Chang-kyu
- In:
International journal of hospitality management
43
(
2014
),
pp. 121-131
Persistent link: https://www.econbiz.de/10010427927
Saved in:
3
Applying mixed methods to identify what drives quick service restaurant's customer satisfaction at the unit-level
Mathe-Soulek, Kimberly
;
Slevitch, Lisa
;
Dallinger, Ioana
- In:
International journal of hospitality management
50
(
2015
),
pp. 46-54
Persistent link: https://www.econbiz.de/10011387958
Saved in:
4
Innovative capacity, quality certification and performance in the hotel sector
Hernández-Perlines, Felipe
;
Ariza-Montes, Antonio
; …
- In:
International journal of hospitality management
82
(
2019
),
pp. 220-230
Persistent link: https://www.econbiz.de/10012121705
Saved in:
5
Self-service technology kiosk design for restaurants : an QFD application
Park, Soona
;
Letho, Xinran
;
Letho, Mark
- In:
International journal of hospitality management
92
(
2021
),
pp. 1-11
Persistent link: https://www.econbiz.de/10012425712
Saved in:
6
Effects of offering incentives for reviews on trust : role of review quality and incentive source
Ai, Jin
;
Gursoy, Dogan
;
Liu, Yue
;
Lv, Xingyang
- In:
International journal of hospitality management
100
(
2022
),
pp. 1-9
Persistent link: https://www.econbiz.de/10013266168
Saved in:
7
Food delivery application quality in customer brand loyalty formation : identifying its antecedent and outcomes
Lee, Soyeun Olivia
;
Han, Heesup
- In:
International journal of hospitality management
107
(
2022
),
pp. 1-11
Persistent link: https://www.econbiz.de/10014227210
Saved in:
8
The effects of the professionalization of hosting on service quality : towards quality standards and certifications within the short-term rental market
Miguel, Cristina
;
Braje, Ivana Načinović
;
Drotarova, …
- In:
International journal of hospitality management
122
(
2024
),
pp. 1-10
Persistent link: https://www.econbiz.de/10015071699
Saved in:
9
Influence of institutional DINESERV on customer satisfaction, return intention, and word-of-mouth
Kim, Woo Gon
;
Ng, Christy Yen Nee
;
Kim, Yen-soon
- In:
International journal of hospitality management
28
(
2009
)
1
,
pp. 10-17
Persistent link: https://www.econbiz.de/10003798132
Saved in:
10
Effects of restaurant green practices on brand equity formation : do green practices really matter?
Namkung, Young
;
Jang, Soocheong
- In:
International journal of hospitality management
33
(
2013
),
pp. 85-95
Persistent link: https://www.econbiz.de/10009746480
Saved in:
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