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Using self-service technology to reduce customer waiting times
Kokkinou, Alinda; Cranage, David A. - In: International journal of hospitality management 33 (2013), pp. 435-445
Persistent link: https://www.econbiz.de/10009746331
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The role of contingent self-esteem and trust in consumer satisfaction : examining perceived control and fairness as predictors
Namasivayam, Karthik; Guchait, Priyanko - In: International journal of hospitality management 33 (2013), pp. 184-195
Persistent link: https://www.econbiz.de/10009746396
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When competency-based pay relates to creative performance : the moderating role of employee psychological need
Hon, Alice H. Y. - In: International journal of hospitality management 31 (2012) 1, pp. 130-138
Persistent link: https://www.econbiz.de/10009406145
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Effects of a reward program on inducing desirable customer behaviors : the role of purchase purpose, reward-type and reward redemption timing
Choi, Sunmee; Kim, Sooyun - In: International journal of hospitality management 32 (2013), pp. 237-244
Persistent link: https://www.econbiz.de/10009718395
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Does job creativity requirement improve service performance? : a multilevel analysis of work stress and service environment
Hon, Alice H. Y. - In: International journal of hospitality management 35 (2013), pp. 161-170
Persistent link: https://www.econbiz.de/10010225818
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Entrepreneurs choice in business venture : motivations for choosing home-stay accommodation businesses in Peninsular Malaysia
Ahmad, Syed Zamberi; Jabeen, Fauzia; Khan, Mehmood - In: International journal of hospitality management 36 (2014), pp. 31-40
Persistent link: https://www.econbiz.de/10010239346
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A scenario-based experiment and a field study : a comparative examination for service failure and recovery
Kim, Jong-hyeong; Jang, Soocheong - In: International journal of hospitality management 41 (2014), pp. 125-132
Persistent link: https://www.econbiz.de/10010403058
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Perceived supervisor and co-worker support for error management : impact on perceived psychological safety and service recovery performance
Guchait, Priyanko; Paşamehmetoğlu, Ayşın; Dawson, Mary - In: International journal of hospitality management 41 (2014), pp. 28-37
Persistent link: https://www.econbiz.de/10010403128
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Bayesian approach to assess consumers' brand selection process and identification of brand attributes in a service context
Yoon, Hae Jin; Thompson, Sandra A.; Parsa, H. G. - In: International journal of hospitality management 28 (2009) 1, pp. 33-41
Persistent link: https://www.econbiz.de/10003798872
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The fading effect bias : examining changes in affect and behavioral intention in restaurant service failures and reoveries
Kim, Jong-hyeong; Jang, Soocheong - In: International journal of hospitality management 40 (2014), pp. 109-119
Persistent link: https://www.econbiz.de/10010388577