The role of contingent self-esteem and trust in consumer satisfaction : examining perceived control and fairness as predictors
Year of publication: |
2013
|
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Authors: | Namasivayam, Karthik ; Guchait, Priyanko |
Published in: |
International journal of hospitality management. - Amsterdam [u.a.] : Elsevier, ISSN 0278-4319, ZDB-ID 1074264-5. - Vol. 33.2013, p. 184-195
|
Subject: | Dienstleistungssektor | Service industry | Kundenzufriedenheit | Customer satisfaction | Vertrauen | Confidence | Gerechtigkeit | Justice | Varianzanalyse | Analysis of variance |
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