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~isPartOf:"International journal of hospitality management"
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Dienstleistungssektor
37
Service industry
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Dienstleistungsqualität
25
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Consumer behaviour
12
Customer satisfaction
12
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Tajeddini, Kayhan
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International journal of hospitality management
The service industries journal
272
Journal of business research : JBR
95
The journal of services marketing
85
SpringerLink / Bücher
77
International journal of production economics
61
Service business
61
Journal of service management
59
Industrial marketing management : the international journal for industrial and high-tech firms
53
Journal of service research : JSR
51
Journal of retailing and consumer services
45
International journal of services technology and management
42
Structural change and economic dynamics : SC+ED
38
Discussion paper
36
NBER working paper series
36
International journal of services and operations management
33
Regional studies
33
Working paper
33
European journal of operational research : EJOR
31
The journal of business & industrial marketing
30
Journal of service research
29
Policy research working paper : WPS
29
Services marketing quarterly
29
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
29
ifo Schnelldienst
29
Ifo Schnelldienst
27
International journal of services and operations management : IJSOM
27
Research policy : policy, management and economic studies of science, technology and innovation
27
ZEW discussion papers
27
Discussion paper / Centre for Economic Policy Research
25
Discussion paper series / IZA
25
International journal of innovation management
25
NBER Working Paper
25
Springer eBook Collection
25
The international journal of human resource management
25
Economics of innovation and new technology
24
Technological forecasting & social change : an international journal
24
World Bank Policy Research Working Paper
24
International journal of production research
23
International journal of services, economics and management
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ECONIS (ZBW)
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1
Using self-service technology to reduce customer waiting times
Kokkinou, Alinda
;
Cranage, David A.
- In:
International journal of hospitality management
33
(
2013
),
pp. 435-445
Persistent link: https://www.econbiz.de/10009746331
Saved in:
2
The role of contingent self-esteem and trust in consumer satisfaction : examining perceived control and fairness as predictors
Namasivayam, Karthik
;
Guchait, Priyanko
- In:
International journal of hospitality management
33
(
2013
),
pp. 184-195
Persistent link: https://www.econbiz.de/10009746396
Saved in:
3
When competency-based pay relates to creative performance : the moderating role of employee psychological need
Hon, Alice H. Y.
- In:
International journal of hospitality management
31
(
2012
)
1
,
pp. 130-138
Persistent link: https://www.econbiz.de/10009406145
Saved in:
4
Effects of a reward program on inducing desirable customer behaviors : the role of purchase purpose, reward-type and reward redemption timing
Choi, Sunmee
;
Kim, Sooyun
- In:
International journal of hospitality management
32
(
2013
),
pp. 237-244
Persistent link: https://www.econbiz.de/10009718395
Saved in:
5
Does job creativity requirement improve service performance? : a multilevel analysis of work stress and service environment
Hon, Alice H. Y.
- In:
International journal of hospitality management
35
(
2013
),
pp. 161-170
Persistent link: https://www.econbiz.de/10010225818
Saved in:
6
Entrepreneurs choice in business venture : motivations for choosing home-stay accommodation businesses in Peninsular Malaysia
Ahmad, Syed Zamberi
;
Jabeen, Fauzia
;
Khan, Mehmood
- In:
International journal of hospitality management
36
(
2014
),
pp. 31-40
Persistent link: https://www.econbiz.de/10010239346
Saved in:
7
A scenario-based experiment and a field study : a comparative examination for service failure and recovery
Kim, Jong-hyeong
;
Jang, Soocheong
- In:
International journal of hospitality management
41
(
2014
),
pp. 125-132
Persistent link: https://www.econbiz.de/10010403058
Saved in:
8
Perceived supervisor and co-worker support for error management : impact on perceived psychological safety and service recovery performance
Guchait, Priyanko
;
Paşamehmetoğlu, Ayşın
;
Dawson, Mary
- In:
International journal of hospitality management
41
(
2014
),
pp. 28-37
Persistent link: https://www.econbiz.de/10010403128
Saved in:
9
Bayesian approach to assess consumers' brand selection process and identification of brand attributes in a service context
Yoon, Hae Jin
;
Thompson, Sandra A.
;
Parsa, H. G.
- In:
International journal of hospitality management
28
(
2009
)
1
,
pp. 33-41
Persistent link: https://www.econbiz.de/10003798872
Saved in:
10
The fading effect bias : examining changes in affect and behavioral intention in restaurant service failures and reoveries
Kim, Jong-hyeong
;
Jang, Soocheong
- In:
International journal of hospitality management
40
(
2014
),
pp. 109-119
Persistent link: https://www.econbiz.de/10010388577
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