//--> //--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~isPartOf:"International journal of hospitality management"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Möglichkeiten und Grenzen des...
Similar by subject
Narrow search
Delete all filters
| 1 applied filter
Year of publication
From:
To:
Subject
All
Beziehungsmarketing
293
Relationship marketing
293
Consumer behaviour
188
Konsumentenverhalten
188
Customer satisfaction
164
Kundenzufriedenheit
164
Dienstleistungsqualität
156
Service quality
156
Hotel industry
113
Hotellerie
113
Customer service
74
Kundenservice
74
Gastronomie
73
Restaurant industry
73
Emotion
45
Brand management
43
Markenführung
43
Brand image
36
Markenimage
36
Beschwerdemanagement
34
Complaint management
34
Arbeitsverhalten
30
Work behaviour
30
Tourism employees
29
Tourismusberufe
29
USA
27
United States
27
Hospitality industry
26
Gastgewerbe
25
Arbeitszufriedenheit
24
Job satisfaction
24
Confidence
23
Satisfaction
23
Vertrauen
23
Customer integration
22
Kundenintegration
22
Loyalty
21
Customer value
19
Kundenwert
19
Hospital
18
more ...
less ...
Online availability
All
Undetermined
235
Free
2
Type of publication
All
Article
349
Type of publication (narrower categories)
All
Article in journal
349
Aufsatz in Zeitschrift
349
Case study
1
Fallstudie
1
Language
All
English
349
Author
All
Han, Heesup
17
Mattila, Anna S.
12
Jang, Soocheong
10
Hyun, Sunghyup Sean
9
Wong, IpKin Anthony
7
Qu, Hailin
6
Bai, Billy
5
Kim, Wansoo
5
Kim, Woo Gon
5
Miao, Li
5
So, Kevin Kam Fung
5
Ahn, Jiseon
4
Busser, James A.
4
DiPietro, Robin B.
4
Hwang, Jinsoo
4
Lee, Choong-Ki
4
Lu, Lu
4
Prentice, Catherine
4
Ryu, Kisang
4
Shulga, Lenna V.
4
Song, Hak-jun
4
Tanford, Sarah
4
Torres, Edwin N.
4
Wei, Wei
4
Yu, Jongsik
4
Back, Ki-Joon
3
Chua, Bee-Lia
3
Gao, Yixing
3
Gursoy, Dogan
3
Ha, Jooyeon
3
Hanks, Lydia
3
Im, Jinyoung
3
Kim, Peter Beomcheol
3
King, Ceridwyn
3
Lai, Ivan K. W.
3
Lee, Jin-soo
3
Liu, Qing
3
Ok, Chihyung
3
Pizam, Abraham
3
Raab, Carola
3
more ...
less ...
Published in...
All
International journal of hospitality management
Swiss journal of economics and statistics
919
Journal of business research : JBR
875
SpringerLink / Bücher
852
Journal of retailing and consumer services
640
European Journal of Marketing
575
Industrial marketing management : the international journal for industrial and high-tech firms
556
Telecommunications policy : the international journal of digital economy, data sciences and new media
430
Europäische Hochschulschriften / 5
420
Wirtschaft und Recht : Zeitschr. für Wirtschaftspolitik u. Wirtschaftsrecht mit Einschluß des Sozial- und Arbeitsrechtes
344
Der Schweizer Treuhänder : Monatsschrift für Wirtschaftsprüfung, Rechnungswesen, Unternehmens- und Steuerberatung ; offizielles Organ der Treuhand-Kammer
321
Aussenwirtschaft : schweizerische Zeitschrift für internationale Wirtschaftsbeziehungen ; the Swiss review of international economic relations
272
Marketing Intelligence & Planning
267
Revue économique et sociale : RES ; bulletin de la Société d'Etudes Economiques et Sociales
267
The journal of services marketing
265
Wirtschaftspolitische Mitteilungen : Wirtschaftsförderung, Gesellschaft zur Förderung der Schweizerischen Wirtschaft
252
Die Unternehmung : Swiss journal of business research and practice ; Organ der Schweizerischen Gesellschaft für Betriebswirtschaft (SGB)
247
The journal of business & industrial marketing
240
Steuer-Revue : die unabhängige Fachzeitschrift für das gesamte Steuerwesen
231
Gabler Edition Wissenschaft
230
Journal of the Academy of Marketing Science
229
The service industries journal
227
CESifo working papers
223
Springer eBook Collection
215
Journal of strategic marketing
209
Journal of Food Distribution Research
208
Springer eBook Collection / Business and Economics
196
Schweizer Monatshefte : Zeitschrift für Politik, Wirtschaft, Kultur
192
IZA Discussion Papers
191
Journal of Business & Industrial Marketing
191
Journal of marketing
191
European journal of marketing : EJM
178
Discussion paper series / IZA
177
Discussion paper / Centre for Economic Policy Research
176
KOF Studien
174
Bank- und finanzwirtschaftliche Forschungen
169
International Journal of Bank Marketing
161
International journal of electronic customer relationship management : IJECRM
161
Management science : journal of the Institute for Operations Research and the Management Sciences
161
Marketing intelligence & planning
158
more ...
less ...
Source
All
ECONIS (ZBW)
349
Showing
1
-
10
of
349
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
Antecedents of mandatory customer participation in service encounters : an empirical study
Chen, Sandy C.
;
Raab, Carola
;
Tanford, Sarah
- In:
International journal of hospitality management
46
(
2015
),
pp. 65-75
Persistent link: https://www.econbiz.de/10011301996
Saved in:
2
Effectiveness of recovery actions on deviant customer behavior : the moderating role of gender
Huey Chern Boo
;
Mattila, Anna S.
;
Tan, Ching Yeng
- In:
International journal of hospitality management
35
(
2013
),
pp. 180-192
Persistent link: https://www.econbiz.de/10010225814
Saved in:
3
Examining key drivers of customer delight in a hotel experience : a cross-cultural perspective
Torres, Edwin N.
;
Fu, Xiaoxiao
;
Lehto, Xinran Y.
- In:
International journal of hospitality management
36
(
2014
),
pp. 255-262
Persistent link: https://www.econbiz.de/10010239280
Saved in:
4
Effect of servicescape on customer behavioral intentions : moderating roles of service climate and employee engagement
Chang, Kuo-Chien
- In:
International journal of hospitality management
53
(
2016
),
pp. 116-128
Persistent link: https://www.econbiz.de/10011443052
Saved in:
5
Does a server's attentiveness matter? : understanding intercultural service encounters in restaurants
Lee, Hye Eun
- In:
International journal of hospitality management
50
(
2015
),
pp. 134-144
Persistent link: https://www.econbiz.de/10011388037
Saved in:
6
How should I respond to a complaining customer? : a model of Cognitive-Emotive-Behavioral from the perspective of restaurant service employees
Poh Theng Loo
;
Khoo-Lattimore, Catheryn
;
Huey Chern Boo
- In:
International journal of hospitality management
95
(
2021
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012547701
Saved in:
7
Frontline employee anger in response to customer incivility : antecedents and consequences
Li, Shanshi
;
Zhan, Jueying
;
Cheng, Bao
;
Scott, Noel
- In:
International journal of hospitality management
96
(
2021
),
pp. 1-12
Persistent link: https://www.econbiz.de/10012585684
Saved in:
8
Returning good for evil : a study of customer incivility and extra-role customer service
Zhu, Julie N. Y.
;
Lam, Long W.
;
Lai, Jennifer Y. M.
- In:
International journal of hospitality management
81
(
2019
),
pp. 65-72
Persistent link: https://www.econbiz.de/10012128321
Saved in:
9
Service encounter value and online engagement behaviors
Zhang, Tingting
;
Zhang, Pei
;
Lu, Lu
- In:
International journal of hospitality management
85
(
2020
),
pp. 1-13
Persistent link: https://www.econbiz.de/10012241352
Saved in:
10
When more pain is better : role of need for uniqueness in service evaluations of observable service recovery
Sharifi, Seyed Shahin
- In:
International journal of hospitality management
85
(
2020
),
pp. 1-11
Persistent link: https://www.econbiz.de/10012241354
Saved in:
1
2
3
4
5
6
7
8
9
10
Next
Last
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->