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~isPartOf:"International journal of hospitality management"
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Service quality
403
Dienstleistungsqualität
402
Customer satisfaction
214
Kundenzufriedenheit
214
Consumer behaviour
196
Konsumentenverhalten
196
Hotel industry
146
Hotellerie
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Beziehungsmarketing
123
Relationship marketing
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Gastronomie
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Restaurant industry
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Hospital
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Krankenhaus
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Customer service
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Kundenservice
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Emotion
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Gastgewerbe
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Beschwerdemanagement
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Complaint management
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Arbeitszufriedenheit
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Job satisfaction
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Work behaviour
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Qualitätsmanagement
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Tourism employees
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Tourismusberufe
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Firm performance
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Unternehmenserfolg
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Viral marketing
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Virales Marketing
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Robot
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Dienstleistungssektor
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Han, Heesup
11
Jang, Soocheong
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Mattila, Anna S.
10
Guchait, Priyanko
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Wong, IpKin Anthony
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Law, Chun Hung Roberts
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Line, Nathaniel D.
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Lu, Lu
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Cho, Meehee
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Prentice, Catherine
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Qu, Hailin
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So, Kevin Kam Fung
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Zhang, Tingting
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Bai, Billy
4
Brewster, Zachary W.
4
Gursoy, Dogan
4
Hanks, Lydia
4
Hyun, Sunghyup Sean
4
Kim, Woo Gon
4
King, Ceridwyn
4
Lee, Jin-soon
4
Lee, Lindsey
4
Lynn, Michael
4
Pizam, Abraham
4
Sparks, Beverley
4
Torres, Edwin N.
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Wang, Xingyu
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Xu, Xun
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Ali, Faizan
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Altinay, Levent
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Bilgihan, Anil
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DiPietro, Robin B.
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Filimonau, Viachaslau
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Karatepe, Osman M.
3
Kim, Haemi
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International journal of hospitality management
International journal of production economics
2,139
International journal of production research
1,950
European journal of operational research : EJOR
1,188
Industrial marketing management : the international journal for industrial and high-tech firms
976
Transportation research / E : an international journal
699
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
664
Journal of business research : JBR
632
SpringerLink / Bücher
590
International journal of productivity and quality management : IJPQM
557
International journal of logistics systems and management
523
The TQM journal : the international review of organizational improvement
501
International journal of quality & reliability management
487
Journal of retailing and consumer services
417
International journal of logistics : research and applications
409
The journal of business & industrial marketing
408
Omega : the international journal of management science
400
NBER working paper series
375
Supply chain management : an international journal
357
The service industries journal
349
International journal of services and operations management
343
The international journal of logistics management
343
Working paper / National Bureau of Economic Research, Inc.
343
Management science : journal of the Institute for Operations Research and the Management Sciences
337
Journal of purchasing and supply management
322
Journal of operations management
315
Total quality management & business excellence
313
Production and operations management : an international journal of the Production and Operations Management Society
311
NBER Working Paper
308
Manufacturing & service operations management : M & SOM
279
International journal of physical distribution & logistics management : IJPD & LM
260
International journal of procurement management
258
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
252
The journal of services marketing
227
Benchmarking : an international journal ; BIJ
224
Journal of industrial engineering and management : JIEM
224
Quality management journal : QMJ
223
Logistics
220
IEEE transactions on engineering management : EM
218
Springer eBook Collection
204
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ECONIS (ZBW)
437
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437
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1
Managing supply chain relationships in the hospitality services : an empirical study of hotels and restaurants
Shi, Xinping
;
Ziqi Liao
- In:
International journal of hospitality management
35
(
2013
),
pp. 112-121
Persistent link: https://www.econbiz.de/10010225835
Saved in:
2
The physical appearance of hotel guests : the impact on service providers’ communication and quality of service
Knežević, Mladen
;
Tomka, Dragica
;
Bizjak, Boštjan
; …
- In:
International journal of hospitality management
51
(
2015
),
pp. 8-14
Persistent link: https://www.econbiz.de/10011413936
Saved in:
3
Do ISO 9001-certified hotels get a higher customer rating than non-certified ones?
Heras-Saizarbitoria, Iñaki
;
Arana, German
;
Boiral, Olivier
- In:
International journal of hospitality management
51
(
2015
),
pp. 138-146
Persistent link: https://www.econbiz.de/10011413956
Saved in:
4
Innovative capacity, quality certification and performance in the hotel sector
Hernández-Perlines, Felipe
;
Ariza-Montes, Antonio
; …
- In:
International journal of hospitality management
82
(
2019
),
pp. 220-230
Persistent link: https://www.econbiz.de/10012121705
Saved in:
5
Applying mixed methods to identify what drives quick service restaurant's customer satisfaction at the unit-level
Mathe-Soulek, Kimberly
;
Slevitch, Lisa
;
Dallinger, Ioana
- In:
International journal of hospitality management
50
(
2015
),
pp. 46-54
Persistent link: https://www.econbiz.de/10011387958
Saved in:
6
Developing and validating a multidimensional quality scale for mega-events
Lee, Jin-soo
;
Lee, Choong-Ki
;
Park, Chang-kyu
- In:
International journal of hospitality management
43
(
2014
),
pp. 121-131
Persistent link: https://www.econbiz.de/10010427927
Saved in:
7
Does uncertain demand affect service quality?
Chen, Chiang-Ming
;
Chiu, Hsien-Hung
;
Chi, Yan-Ping
;
Wu, …
- In:
International journal of hospitality management
46
(
2015
),
pp. 76-78
Persistent link: https://www.econbiz.de/10011301995
Saved in:
8
The integration between service value and service recovery in the hospitality industry : an application of QFD and ANP
Wu, Wann-Yih
;
Qomariyah, Alfiyatul
;
Nguyen Thi Truong Sa
; …
- In:
International journal of hospitality management
75
(
2018
),
pp. 48-57
Persistent link: https://www.econbiz.de/10011944943
Saved in:
9
Why do customers switch? : more satiated or less satisfied
Park, Jeong-yeol
;
Jang, Soocheong
- In:
International journal of hospitality management
37
(
2014
),
pp. 159-170
Persistent link: https://www.econbiz.de/10010354187
Saved in:
10
Enhancing service quality improvement strategies of fine-dining restaurants : new insights from integrating a two-phase decision-making model of IPGA and DEMATEL analysis
Cheng, Ching-chan
;
Chen, Cheng-ta
;
Hsu, Fu-sung
;
Hu, …
- In:
International journal of hospitality management
31
(
2012
)
4
,
pp. 1155-1166
Persistent link: https://www.econbiz.de/10009566985
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