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Analyzing changes in hotel customers' expectations by trip mode
Liu, Shaowu; Law, Rob; Rong, Jia; Li, Gang; Hall, John - In: International journal of hospitality management 34 (2013), pp. 359-371
Persistent link: https://www.econbiz.de/10009767481
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Seeing is believing? : data mining to create a choice-based conjoint approach for restaurant mobile marketing
Liu, Sijun; Wei, Chunhao; Kalgotra, Pankush; Cobanoglu, … - In: International journal of hospitality management 104 (2022), pp. 1-13
Persistent link: https://www.econbiz.de/10013255963
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Free add-on services and perceived value in competitive environments : evidence from online hotel reviews
Liu, Shan; Gao, Baojun; Gallivan, Michael; Gong, Yeming - In: International journal of hospitality management 90 (2020), pp. 1-10
Persistent link: https://www.econbiz.de/10012300111
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The inverted-U influence of leader benevolence on extra-role customer service behavior
Zhang, Fan; Huan, Li; Liu, Shijie - In: International journal of hospitality management 111 (2023), pp. 1-10
Persistent link: https://www.econbiz.de/10014311462
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Hotel reviews during the pandemic : encouraging repeat customers to "speak up" through management response
Wang, Nan; Teo, Thompson Sian Hin; Liu, Shan; Lim, … - In: International journal of hospitality management 120 (2024), pp. 1-10
Persistent link: https://www.econbiz.de/10015071099