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Effectiveness of error management training in the hospitality industry : impact on perceived fairness and service recovery performance
Yao, Sheng; Wang, Xingyu; Yu, Heyao; Guchait, Priyanko - In: International journal of hospitality management 79 (2019), pp. 78-88
Persistent link: https://www.econbiz.de/10012012973
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Food allergy knowledge and training among restaurant employees
Lee, Yee Ming; Sozen, Erol - In: International journal of hospitality management 57 (2016), pp. 52-59
Persistent link: https://www.econbiz.de/10011581246
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Exploring the training needs of older workers in the foodservice industry
Ravichandran, Swathi; Cichy, Kelly E.; Powers, Monica; … - In: International journal of hospitality management 44 (2015), pp. 157-164
Persistent link: https://www.econbiz.de/10010501918
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Representations of hospitality at The Special Needs Hotel
McIntosh, Alison; Harris, Candice - In: International journal of hospitality management 75 (2018), pp. 153-159
Persistent link: https://www.econbiz.de/10011944982
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The effects of training satisfaction, employee benefits, and incentives on part-time employees’ commitment
Jaworski, Caitlin; Ravichandran, Swathi; Karpinski, Aryn C. - In: International journal of hospitality management 74 (2018), pp. 1-12
Persistent link: https://www.econbiz.de/10011924576
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Empowerment in hospitality organizations : customer orientation and organizational support
Ro, Heejung; Chen, Po-ju - In: International journal of hospitality management 30 (2011) 2, pp. 422-428
Persistent link: https://www.econbiz.de/10008908367
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Strategy, training and performance fit
Úbeda García, Mercedes; Claver Cortés, Enrique; … - In: International journal of hospitality management 42 (2014), pp. 100-116
Persistent link: https://www.econbiz.de/10010410783
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An exploratory investigation of the real-time training modes used by hotel expatriates
Magnini, Vincent P. - In: International journal of hospitality management 28 (2009) 4, pp. 513-518
Persistent link: https://www.econbiz.de/10003875710
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Does mandatory food safety training and certification for restaurant employees improve inspection outcomes?
Murphy, Kevin S.; DiPietro, Robin B.; Kock, Gerald; … - In: International journal of hospitality management 30 (2011) 1, pp. 150-156
Persistent link: https://www.econbiz.de/10008821962
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Promoting innovation in hospitality companies through human resource management practices
Chang, Song; Gong, Yaping; Shum, Cass - In: International journal of hospitality management 30 (2011) 4, pp. 812-818
Persistent link: https://www.econbiz.de/10009242161