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~isPartOf:"International journal of hospitality management"
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Customer satisfaction
361
Kundenzufriedenheit
361
Dienstleistungsqualität
215
Service quality
215
Consumer behaviour
188
Konsumentenverhalten
188
Beziehungsmarketing
140
Relationship marketing
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International journal of hospitality management
Journal of retailing and consumer services
421
Journal of business research : JBR
322
SOEP survey papers
234
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
219
The journal of services marketing
192
The service industries journal
181
Tourism management : research, policies, practice
180
Journal of travel and tourism marketing
167
Journal of hospitality marketing & management
156
SpringerLink / Bücher
152
International journal of contemporary hospitality management
140
UTB
134
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
113
Cogent business & management
108
Services marketing quarterly
102
The TQM journal : the international review of organizational improvement
101
International journal of productivity and quality management : IJPQM
97
Journal of air transport management
92
International journal of business information systems : IJBIS
91
Asia Pacific journal of marketing and logistics
89
Service business
89
Journal of service research : JSR
88
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
86
Tourism management perspectives : TMP
85
International journal of quality & reliability management
82
Psychology & marketing
81
Total quality management & business excellence
80
Industrial marketing management : the international journal for industrial and high-tech firms
79
Journal of the Academy of Marketing Science
74
International journal of services and operations management
72
The international journal of bank marketing : IJBM
72
Journal of strategic marketing
71
Europäische Hochschulschriften / 5
69
Journal of service management
69
International journal of quality and service sciences
65
Tourism analysis : an interdisciplinary tourism & hospitality journal
62
Discussion paper series / IZA
61
European journal of marketing : EJM
61
Journal of Asian finance, economics and business : JAFEB
60
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ECONIS (ZBW)
367
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367
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1
The research design used to develop a high performance management system construct for US restaurant managers
Murphy, Kevin S.
;
Murrmann, Suzanne
- In:
International journal of hospitality management
28
(
2009
)
4
,
pp. 547-555
Persistent link: https://www.econbiz.de/10003875782
Saved in:
2
Video interviewing : a potential selection tool for hospitality managers ; a study to understand applicant perspective
Guchait, Priyanko
;
Ruetzler, Tanya
;
Taylor, Jim
;
Toldi, …
- In:
International journal of hospitality management
36
(
2014
),
pp. 90-100
Persistent link: https://www.econbiz.de/10010239327
Saved in:
3
Bridging the gap : an interview study on frontline employee responses to restaurant technology
Christ-Brendemühl, Sonja
- In:
International journal of hospitality management
102
(
2022
),
pp. 1-9
Persistent link: https://www.econbiz.de/10013185286
Saved in:
4
Asynchronous video interviews in the hospitality industry : considerations for virtual employee selection
Torres, Edwin N.
;
Mejia, Cynthia
- In:
International journal of hospitality management
61
(
2017
),
pp. 4-13
Persistent link: https://www.econbiz.de/10011645913
Saved in:
5
Hiring manager's evaluations of asynchronous video interviews : the role of candidate competencies, aesthetics, and resume placement
Torres, Edwin N.
;
Gregory, Amy
- In:
International journal of hospitality management
75
(
2018
),
pp. 86-93
Persistent link: https://www.econbiz.de/10011944963
Saved in:
6
A technology adoption and implementation process in an independent hotel chain
Cobos, Liza M.
;
Meija, Cynthia
;
Ozturk, Ahmet Bulent
; …
- In:
International journal of hospitality management
57
(
2016
),
pp. 93-105
Persistent link: https://www.econbiz.de/10011581282
Saved in:
7
Chinese clientele at Chinese hotels : preferences and satisfaction
Gu, Huimin
;
Ryan, Chris
- In:
International journal of hospitality management
27
(
2008
)
3
,
pp. 337-345
Persistent link: https://www.econbiz.de/10003742794
Saved in:
8
The impact of website quality on customer satisfaction and purchase intentions : evidence from Chinese online visitors
Bai, Billy
;
Law, Rob
;
Wen, Ivan
- In:
International journal of hospitality management
27
(
2008
)
3
,
pp. 391-402
Persistent link: https://www.econbiz.de/10003742805
Saved in:
9
The relationships among overall quick-casual restaurant image, perceived value, customer satisfaction, and behavioral intentions
Ryu, Kisang
;
Han, Heesup
;
Kim, Tae Hee
- In:
International journal of hospitality management
27
(
2008
)
3
,
pp. 459-469
Persistent link: https://www.econbiz.de/10003742825
Saved in:
10
Influence of institutional DINESERV on customer satisfaction, return intention, and word-of-mouth
Kim, Woo Gon
;
Ng, Christy Yen Nee
;
Kim, Yen-soon
- In:
International journal of hospitality management
28
(
2009
)
1
,
pp. 10-17
Persistent link: https://www.econbiz.de/10003798132
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