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~isPartOf:"International journal of hospitality management"
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The Impact of a Customer Servi...
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Service quality
403
Dienstleistungsqualität
402
Customer satisfaction
355
Kundenzufriedenheit
355
Consumer behaviour
261
Konsumentenverhalten
261
Hotel industry
178
Hotellerie
178
Beziehungsmarketing
168
Relationship marketing
168
Gastronomie
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Restaurant industry
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Emotion
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Hospital
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Krankenhaus
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Customer service
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Kundenservice
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Satisfaction
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Arbeitszufriedenheit
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Job satisfaction
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Beschwerdemanagement
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Complaint management
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Tourismusberufe
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Work behaviour
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Virales Marketing
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Brand management
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Markenführung
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Hospitality
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Brand image
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Markenimage
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Han, Heesup
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Jang, Soocheong
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Mattila, Anna S.
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Law, Chun Hung Roberts
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Line, Nathaniel D.
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Hyun, Sunghyup Sean
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Lu, Lu
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Qu, Hailin
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Gursoy, Dogan
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Madera, Juan M.
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So, Kevin Kam Fung
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Sparks, Beverley
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Zhang, Tingting
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Back, Ki-Joon
5
Hwang, Jinsoo
5
Kim, Wansoo
5
Lee, Jin-soon
5
Lee, Lindsey
5
Pizam, Abraham
5
Prentice, Catherine
5
Ryu, Kisang
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Wei, Wei
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Xu, Xun
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Bai, Billy
4
Brewster, Zachary W.
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Ha, Jooyeon
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Kim, Seongseop
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Lynn, Michael
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Miao, Li
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Ok, Chihyung
4
Torres, Edwin N.
4
Wang, Xingyu
4
Wu, Luorong
4
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International journal of hospitality management
Journal of retailing and consumer services
539
Journal of business research : JBR
411
The service industries journal
365
The journal of services marketing
272
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
267
Tourism management : research, policies, practice
222
International journal of contemporary hospitality management
212
Journal of travel and tourism marketing
204
Journal of hospitality marketing & management
195
Working paper / National Bureau of Economic Research, Inc.
183
NBER working paper series
182
Auditing : a journal of practice & theory
176
NBER Working Paper
164
Services marketing quarterly
163
Journal of air transport management
158
The TQM journal : the international review of organizational improvement
152
Cogent business & management
151
Journal of service research : JSR
139
Service business
132
International journal of productivity and quality management : IJPQM
131
International journal of quality & reliability management
121
International journal of quality and service sciences
119
Journal of service management
119
International journal of services and operations management
111
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
111
Industrial marketing management : the international journal for industrial and high-tech firms
108
Total quality management & business excellence
108
Health care management review : HCM review
106
SpringerLink / Bücher
106
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
105
Asia Pacific journal of marketing and logistics
103
Discussion paper series / IZA
96
Psychology & marketing
96
Quality management journal : QMJ
96
The accounting review : a publication of the American Accounting Association
96
Journal of the Academy of Marketing Science
95
Tourism management perspectives : TMP
94
Managing service quality : MSQ ; an international journal
92
The international journal of bank marketing : IJBM
87
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ECONIS (ZBW)
546
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1
Understanding service experience and its impact on brand image in hospitality sector
Manhas, Parikshat Singh
;
Tukamushaba, Eddy Kurobuza
- In:
International journal of hospitality management
45
(
2015
),
pp. 77-87
Persistent link: https://www.econbiz.de/10010503888
Saved in:
2
The physical appearance of hotel guests : the impact on service providers’ communication and quality of service
Knežević, Mladen
;
Tomka, Dragica
;
Bizjak, Boštjan
; …
- In:
International journal of hospitality management
51
(
2015
),
pp. 8-14
Persistent link: https://www.econbiz.de/10011413936
Saved in:
3
The effects of tipping policies on customer satisfaction : a test from the cruise industry
Lynn, Michael
;
Kwortnik, Robert J.
- In:
International journal of hospitality management
51
(
2015
),
pp. 15-18
Persistent link: https://www.econbiz.de/10011413939
Saved in:
4
Customer responses to intercultural communication accommodation strategies in hospitality service encounters
Wang, Chen-Ya
;
Miao, Li
;
Aattila, Anna S.
- In:
International journal of hospitality management
51
(
2015
),
pp. 96-104
Persistent link: https://www.econbiz.de/10011413951
Saved in:
5
Positive emotions and behavioral intentions of customers in full-service restaurants : does aesthetic labor matter?
Tsaur, Sheng-Hshiung
;
Luoh, Hsiang-Fei
;
Syue, Shao-Syun
- In:
International journal of hospitality management
51
(
2015
),
pp. 115-126
Persistent link: https://www.econbiz.de/10011413953
Saved in:
6
Do ISO 9001-certified hotels get a higher customer rating than non-certified ones?
Heras-Saizarbitoria, Iñaki
;
Arana, German
;
Boiral, Olivier
- In:
International journal of hospitality management
51
(
2015
),
pp. 138-146
Persistent link: https://www.econbiz.de/10011413956
Saved in:
7
The antecedents of customer satisfaction and dissatisfaction toward various types of hotels : a text mining approach
Xu, Xun
;
Li, Yibai
- In:
International journal of hospitality management
55
(
2016
),
pp. 57-69
Persistent link: https://www.econbiz.de/10011497929
Saved in:
8
The effect of customization and gender on customers' attitude
Wolf, Alana
;
Zhang, Lu
- In:
International journal of hospitality management
56
(
2016
),
pp. 28-32
Persistent link: https://www.econbiz.de/10011520935
Saved in:
9
Embracing or fighting the urge : a multilevel investigation on casino service, branding and impulsive gambling
Prentice, Catherine
;
Wong, IpKin Anthony
- In:
International journal of hospitality management
56
(
2016
),
pp. 109-118
Persistent link: https://www.econbiz.de/10011521730
Saved in:
10
Adaptation of hospitality service quality scales for marina services
Ozer Sari, Ferika
;
Bulut, Cagri
;
Pirnar, Ige
- In:
International journal of hospitality management
54
(
2016
),
pp. 95-103
Persistent link: https://www.econbiz.de/10011474045
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