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Investigating consumer embarrassment in service interactions
Wu, Luorong; Mattila, Anna - In: International journal of hospitality management 33 (2013), pp. 196-202
Persistent link: https://www.econbiz.de/10009746395
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Territoriality revisited : other customer's perspective
Wu, Luorong; Mattila, Anna S.; Han, Juyeon - In: International journal of hospitality management 38 (2014), pp. 48-56
Persistent link: https://www.econbiz.de/10010364586
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Wearable technology in service delivery processes : the gender-moderated technology objectification effect
Wu, Luorong; Fan, Alei; Mattila, Anna S. - In: International journal of hospitality management 51 (2015), pp. 1-7
Persistent link: https://www.econbiz.de/10011413934
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Investigating the impact of surprise rewards on consumer responses
Wu, Luorong; Mattila, Anna S.; Hanks, Lydia - In: International journal of hospitality management 50 (2015), pp. 27-35
Persistent link: https://www.econbiz.de/10011387907
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Photo vs. art? : the design of consumption guidance in cultural food consumption
Wu, Luorong; Liu, Qing; Huang, Huiling; Yu, Xi - In: International journal of hospitality management 97 (2021), pp. 1-13
Persistent link: https://www.econbiz.de/10012820032
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Tech-touch balance in the service encounter : the impact of supplementary human service on consumer responses
Wu, Luorong; Fan, Alei; Yang, Yang; He, Zeya - In: International journal of hospitality management 101 (2022), pp. 110
Persistent link: https://www.econbiz.de/10013271321
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What can hotels learn from the last recovery? : examining hotel occupancy rate and the guest experience
Liu, Peng; Wu, Luorong; Li, Xiang - In: International journal of hospitality management 103 (2022), pp. 1-10
Persistent link: https://www.econbiz.de/10013209264
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Hospitality aesthetic labor management : consumers' and prospective employees' perspectives of hospitality brands
Wu, Luorong; King, Ceridwyn A.; Lu, Lu; Guchait, Priyanko - In: International journal of hospitality management 87 (2020), pp. 1-11
Persistent link: https://www.econbiz.de/10012241859
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A creative-mix or variety-mix fusion experience? : examining marketing strategies for ethnic fusion restaurants
Liu, Qing; Wu, Luorong; Wang, Chen-Ya - In: International journal of hospitality management 89 (2020), pp. 1-11
Persistent link: https://www.econbiz.de/10012293802
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Staying with the ingroup or outgroup? : a cross-country examination of international travelers’ home-sharing preferences
Wang, Yuan; Wu, Luorong; Xie, Karen; Li, Xiang - In: International journal of hospitality management 77 (2019), pp. 425-437
Persistent link: https://www.econbiz.de/10011988677