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Do the roles of switching barriers on customer loyalty vary for different types of hotels?
Zhang, Hanqin Qiu; Ye, Haobin; Bai, Billy; Wang, Wei Heng - In: International journal of hospitality management 46 (2015), pp. 89-98
Persistent link: https://www.econbiz.de/10011301991
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Examining key drivers of customer delight in a hotel experience : a cross-cultural perspective
Torres, Edwin N.; Fu, Xiaoxiao; Lehto, Xinran Y. - In: International journal of hospitality management 36 (2014), pp. 255-262
Persistent link: https://www.econbiz.de/10010239280
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Exploring customer experience with budget hotels : dimensionality and satisfaction
Ren, Lianping; Zhang, Hanqin Qiu; Wang, Peilai; Lin, … - In: International journal of hospitality management 52 (2016), pp. 13-23
Persistent link: https://www.econbiz.de/10011442750
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The effects of customer voice on hotel performance
Assaf, A. Georges; Josiassen, Alexander; Cvelbar, … - In: International journal of hospitality management 44 (2015), pp. 77-83
Persistent link: https://www.econbiz.de/10010501234
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The antecedents of customer satisfaction and dissatisfaction toward various types of hotels : a text mining approach
Xu, Xun; Li, Yibai - In: International journal of hospitality management 55 (2016), pp. 57-69
Persistent link: https://www.econbiz.de/10011497929
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Exploring the visitors' decision-making process for Airbnb and hotel accommodations using value-attitude-behavior and theory of planned behavior
Tajeddini, Kayhan; Mostafa Rasoolimanesh, S.; Gamage, … - In: International journal of hospitality management 96 (2021), pp. 1-14
Persistent link: https://www.econbiz.de/10012585666
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Frontline employee anger in response to customer incivility : antecedents and consequences
Li, Shanshi; Zhan, Jueying; Cheng, Bao; Scott, Noel - In: International journal of hospitality management 96 (2021), pp. 1-12
Persistent link: https://www.econbiz.de/10012585684
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Strategic target customers of food and beverage offerings in full-service hotels : outside-hotel customers
Mun, Sung Gyun; Park, Eunhye Olivia; Woo, Linda - In: International journal of hospitality management 102 (2022), pp. 1-11
Persistent link: https://www.econbiz.de/10013185230
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Examining the influence of linguistic characteristics of online managerial response on return customers' change in satisfaction with hotels
Xu, Xun; Zhao, Yabing - In: International journal of hospitality management 102 (2022), pp. 1-10
Persistent link: https://www.econbiz.de/10013185251
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Switching intention model development : role of service performances, customer satisfaction, and switching barriers in the hotel industry
Han, Heesup; Kim, Wansoo; Hyun, Sunghyup Sean - In: International journal of hospitality management 30 (2011) 3, pp. 619-629
Persistent link: https://www.econbiz.de/10009130566