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You are an outsider! : how and when observed leader incivility affect hospitality employees' social categorization and deviant behavior
Liu, Pei; An, Xinru; Li, Xin - In: International journal of hospitality management 106 (2022), pp. 1-11
Persistent link: https://www.econbiz.de/10013383257
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From goods-service logic to a memory-dominant logic : business logic evolution and application in hospitality
Harrington, Robert J.; Hammond, Rhonda K.; Ottenbacher, … - In: International journal of hospitality management 76 (2019) 1, pp. 252-260
Persistent link: https://www.econbiz.de/10011981996
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Goodwill intended for whom? Examining factors influencing conspicuous prosocial behavior on social media
Choi, Jihee; Seo, Soobin - In: International journal of hospitality management 60 (2017), pp. 23-32
Persistent link: https://www.econbiz.de/10011640219
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Workplace incivility in restaurants : who's the real victim? : employee deviance and customer reciprocity
Jin, Dan; Kim, Kawon Kathy; DiPietro, Robin B. - In: International journal of hospitality management 86 (2020), pp. 1-10
Persistent link: https://www.econbiz.de/10012241505
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Unveiling the cloak of deviance : linguistic cues for psychological processes in fake online reviews
Li, Lin; Lee, Kyung Young; Lee, Minwoo; Yang, Sung-Byung - In: International journal of hospitality management 87 (2020), pp. 1-13
Persistent link: https://www.econbiz.de/10012241738
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How to fuel employees' prosocial behavior in the hotel service encounter
Kang, Hee Jung; Kim, Woo Gon; Choi, Hyung-Min; Li, Yuan - In: International journal of hospitality management 84 (2020), pp. 1-10
Persistent link: https://www.econbiz.de/10012146203
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Self-regulation and "other consumers" at service encounters : a sociometer perspective
Miao, Li - In: International journal of hospitality management 39 (2014), pp. 122-129
Persistent link: https://www.econbiz.de/10010389398
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Other consumers in service encounters : a script theoretical perspective
Miao, Li; Mattila, Anna S.; Mount, Dan - In: International journal of hospitality management 30 (2011) 4, pp. 933-941
Persistent link: https://www.econbiz.de/10009242085
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Effectiveness of corporate social marketing on prosocial behavior and hotel loyalty in a time of pandemic
Boo, Soyoung; Kim, Miyoung; Kim, Tony Jooho - In: International journal of hospitality management 117 (2024), pp. 1-10
Persistent link: https://www.econbiz.de/10014457825
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Effects of leader behaviors on extra-role proactive service : the role of cultural tightness-looseness
Rescalvo-Martin, Elisa; Gutierrez, Leopoldo; … - In: International journal of hospitality management 117 (2024), pp. 1-12
Persistent link: https://www.econbiz.de/10014457831