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How to win the consumer's heart? : exploring appraisal determinants of consumer pre-consumption emotions
Le Dung; Pratt, Marlene; Wang, Ying; Scott, Noel; … - In: International journal of hospitality management 88 (2020), pp. 1-10
Persistent link: https://www.econbiz.de/10012293951
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An investigation of the moderating effects of current job position level and hotel work experience between technology readiness and technology acceptance
Sun, Sunny; Lee, Patrick C.; Law, Chun Hung Roberts; … - In: International journal of hospitality management 90 (2020), pp. 1-10
Persistent link: https://www.econbiz.de/10012300192
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Impact of cultural values on technology acceptance and technology readiness
Sunny, Sun; Patrick, Lee; Law, Chun Hung Roberts - In: International journal of hospitality management 77 (2019), pp. 89-96
Persistent link: https://www.econbiz.de/10011988447
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Cognitive, affective, conative, and action loyalty : testing the impact of inertia
Han, Heesup; Kim, Yunhi; Kim, Eui-keun - In: International journal of hospitality management 30 (2011) 4, pp. 1008-1019
Persistent link: https://www.econbiz.de/10009242045
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Structural effects of cognitive and affective reponses to web advertisements, website and brand attitudes, and purchase intentions : the case of casual-dining restaurants
Hwang, Johye; Yoon, Yoo-shik; Park, No-hyeun - In: International journal of hospitality management 30 (2011) 4, pp. 897-907
Persistent link: https://www.econbiz.de/10009242098
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A cross-sectional examination of hotel consumer experience and relative effects on consumer values
Walls, Andrew R. - In: International journal of hospitality management 32 (2013), pp. 179-192
Persistent link: https://www.econbiz.de/10009717652
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Cognitive decline and emotional regulation of senior consumers
Kim, DongHee; Jang, Soocheong - In: International journal of hospitality management 44 (2015), pp. 111-119
Persistent link: https://www.econbiz.de/10010501231
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How should I respond to a complaining customer? : a model of Cognitive-Emotive-Behavioral from the perspective of restaurant service employees
Poh Theng Loo; Khoo-Lattimore, Catheryn; Huey Chern Boo - In: International journal of hospitality management 95 (2021), pp. 1-10
Persistent link: https://www.econbiz.de/10012547701
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Frontline employee anger in response to customer incivility : antecedents and consequences
Li, Shanshi; Zhan, Jueying; Cheng, Bao; Scott, Noel - In: International journal of hospitality management 96 (2021), pp. 1-12
Persistent link: https://www.econbiz.de/10012585684
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Emotional intelligence and creative performance : looking through the lens of environmental uncertainty and cultural intelligence
Darvishmotevali, Mahlagha; Altinay, Levent; De Vita, Glauco - In: International journal of hospitality management 73 (2018), pp. 44-54
Persistent link: https://www.econbiz.de/10011886678