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Do emotions play a mediating role in the relationship between owner leadership styles and manager customer orientation, and performance in service environment?
Lee, Yong-ki; Kim, Young; Son, Moon Hyun; Lee, Doo-jin - In: International journal of hospitality management 30 (2011) 4, pp. 942-952
Persistent link: https://www.econbiz.de/10009242075
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Role of employee personality traits in job performance in the restaurant food franchise context
Lu Shiwen; Ahn, Jiseon - In: International journal of hospitality management 113 (2023), pp. 1-11
Persistent link: https://www.econbiz.de/10014325594
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The hospitality culture scale : a measure organizational culture and personal attributes
Dawson, Mary; Abbott, JeAnna; Shoemaker, Stowe - In: International journal of hospitality management 30 (2011) 2, pp. 290-300
Persistent link: https://www.econbiz.de/10008908392
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Customers’ perceptions of service quality : do servers’ age stereotypes matter?
Luoh, Hsiang-fei; Tsaur, Sheng-hshiung - In: International journal of hospitality management 30 (2011) 2, pp. 283-289
Persistent link: https://www.econbiz.de/10008907646
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The research design used to develop a high performance management system construct for US restaurant managers
Murphy, Kevin S.; Murrmann, Suzanne - In: International journal of hospitality management 28 (2009) 4, pp. 547-555
Persistent link: https://www.econbiz.de/10003875782
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Restaurant servers' perceptions of customer tipping intentions
McCall, Michael; Lynn, Ann - In: International journal of hospitality management 28 (2009) 4, pp. 594-596
Persistent link: https://www.econbiz.de/10003875822
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Matching visitation-motives and restaurant attributes in casual dining restaurants
Ponnam, Abhilash; Balaji, M. S. - In: International journal of hospitality management 37 (2014), pp. 47-57
Persistent link: https://www.econbiz.de/10010354232
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Managing supply chain relationships in the hospitality services : an empirical study of hotels and restaurants
Shi, Xinping; Ziqi Liao - In: International journal of hospitality management 35 (2013), pp. 112-121
Persistent link: https://www.econbiz.de/10010225835
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The relationship between customer incivility, restaurant frontline service employee burnout and turnover intention
Han, Su-Jin; Bonn, Mark Andrew; Cho, Meehee - In: International journal of hospitality management 52 (2016), pp. 97-106
Persistent link: https://www.econbiz.de/10011442825
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How should I respond to a complaining customer? : a model of Cognitive-Emotive-Behavioral from the perspective of restaurant service employees
Poh Theng Loo; Khoo-Lattimore, Catheryn; Huey Chern Boo - In: International journal of hospitality management 95 (2021), pp. 1-10
Persistent link: https://www.econbiz.de/10012547701