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Role of employee personality traits in job performance in the restaurant food franchise context
Lu Shiwen; Ahn, Jiseon - In: International journal of hospitality management 113 (2023), pp. 1-11
Persistent link: https://www.econbiz.de/10014325594
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A conceptual and methodological investigation of a multilevel model of customer incivility
Liu, Jing; Washburn, Isaac; Qu, Hailin - In: International journal of hospitality management 79 (2019), pp. 168-178
Persistent link: https://www.econbiz.de/10012013001
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Positive and negative eWOM motivations and hotel customers' eWOM behavior : does personality matter?
Hu, Yaou; Kim, Hyun Jeong - In: International journal of hospitality management 75 (2018), pp. 27-37
Persistent link: https://www.econbiz.de/10011944934
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Effects of the Big Five personality traits on tipping attitudes, motives, and behaviors
Lynn, Michael - In: International journal of hospitality management 92 (2021), pp. 1-10
Persistent link: https://www.econbiz.de/10012425153
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Micro-celebrity restaurant manifesto : the roles of innovation competency, foodstagramming, identity-signaling, and food personality traits
Huang, GuoQiong Ivanka; Liu, JunYou Andy; Wong, IpKin … - In: International journal of hospitality management 97 (2021), pp. 1-11
Persistent link: https://www.econbiz.de/10012820039
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Negative workplace gossip : its impact on customer service performance and moderating roles of trait mindfulness and forgiveness
Babalola, Mayowa T.; Ren, Shuang; Kobinah, Thomas; Qu, … - In: International journal of hospitality management 80 (2019), pp. 136-143
Persistent link: https://www.econbiz.de/10012058666
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Personality profiles for hospitality employees : impact on job performance and satisfaction
Lan, Junbang; Wong, Chi-Sum; Zeng, Guojun - In: International journal of hospitality management 98 (2021), pp. 1-12
Persistent link: https://www.econbiz.de/10013198468
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Exploratory study of understanding hotel employees' perception on work-life balance issues
Wong, Simon Chak-keung; Ko, Annie - In: International journal of hospitality management 28 (2009) 2, pp. 195-203
Persistent link: https://www.econbiz.de/10003827184
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A survey of factors influencing the cost system design in hotels
Pavlatos, Odysseas; Paggios, Ioannis - In: International journal of hospitality management 28 (2009) 2, pp. 263-271
Persistent link: https://www.econbiz.de/10003827278
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The effects of international fairness on satisfaction and behavioral intentions : mature versus non-mature customers
Namkung, Young; Jang, Soocheong - In: International journal of hospitality management 28 (2009) 3, pp. 397-405
Persistent link: https://www.econbiz.de/10003855821