Negative workplace gossip : its impact on customer service performance and moderating roles of trait mindfulness and forgiveness
Mayowa T. Babalola, Shuang Ren, Thomas Kobinah, Yuanmei Elly Qu, Omale A. Garba, Liang Guo
| Year of publication: |
2019
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|---|---|
| Authors: | Babalola, Mayowa T. ; Ren, Shuang ; Kobinah, Thomas ; Qu, Yuanmei Elly ; Garba, Omale A. ; Guo, Liang |
| Published in: |
International journal of hospitality management. - Amsterdam [u.a.] : Elsevier, ISSN 0278-4319, ZDB-ID 1074264-5. - Vol. 80.2019, p. 136-143
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| Subject: | Negative workplace gossip | Negative mood | Trait mindfulness | Trait forgiveness | Customer service performance | Kundenservice | Customer service | Emotion | Dienstleistungsqualität | Service quality | Beziehungsmarketing | Relationship marketing | Performance-Messung | Performance measurement | Persönlichkeitsmerkmal | Personality trait |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1016/j.ijhm.2019.02.007 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10012058666