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Cognitive, affective, conative, and action loyalty : testing the impact of inertia
Han, Heesup; Kim, Yunhi; Kim, Eui-keun - In: International journal of hospitality management 30 (2011) 4, pp. 1008-1019
Persistent link: https://www.econbiz.de/10009242045
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Structural effects of cognitive and affective reponses to web advertisements, website and brand attitudes, and purchase intentions : the case of casual-dining restaurants
Hwang, Johye; Yoon, Yoo-shik; Park, No-hyeun - In: International journal of hospitality management 30 (2011) 4, pp. 897-907
Persistent link: https://www.econbiz.de/10009242098
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The temporal priority of team learning behaviors vs. shared mental models in service management teams
Guchait, Priyanko; Hamilton, Katherine - In: International journal of hospitality management 33 (2013), pp. 19-28
Persistent link: https://www.econbiz.de/10009746529
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A cross-sectional examination of hotel consumer experience and relative effects on consumer values
Walls, Andrew R. - In: International journal of hospitality management 32 (2013), pp. 179-192
Persistent link: https://www.econbiz.de/10009717652
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The effects of cognitive, affective, and sensory attributes on hotel choice
Kim, Dohee; Perdue, Richard R. - In: International journal of hospitality management 35 (2013), pp. 246-257
Persistent link: https://www.econbiz.de/10010225787
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Cognitive decline and emotional regulation of senior consumers
Kim, DongHee; Jang, Soocheong - In: International journal of hospitality management 44 (2015), pp. 111-119
Persistent link: https://www.econbiz.de/10010501231
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Bayesian approach to assess consumers' brand selection process and identification of brand attributes in a service context
Yoon, Hae Jin; Thompson, Sandra A.; Parsa, H. G. - In: International journal of hospitality management 28 (2009) 1, pp. 33-41
Persistent link: https://www.econbiz.de/10003798872
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How should I respond to a complaining customer? : a model of Cognitive-Emotive-Behavioral from the perspective of restaurant service employees
Poh Theng Loo; Khoo-Lattimore, Catheryn; Huey Chern Boo - In: International journal of hospitality management 95 (2021), pp. 1-10
Persistent link: https://www.econbiz.de/10012547701
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When my pay is lower than my expatriate colleagues : where do the hospitality managers go from here?
Hon, Alice H. Y.; Gamor, Emmanuel - In: International journal of hospitality management 95 (2021), pp. 1-10
Persistent link: https://www.econbiz.de/10012547926
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Frontline employee anger in response to customer incivility : antecedents and consequences
Li, Shanshi; Zhan, Jueying; Cheng, Bao; Scott, Noel - In: International journal of hospitality management 96 (2021), pp. 1-12
Persistent link: https://www.econbiz.de/10012585684