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Employee performance outcomes and burnout following the presentation-of-self in customer-service contexts
Prentice, Catherine; Chen, Po-ju; King, Brian - In: International journal of hospitality management 35 (2013), pp. 225-236
Persistent link: https://www.econbiz.de/10010225793
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Understanding hotel employees' service sabotage : emotional labor perspective based on conservation of resources theory
Lee, JungHoon; Ok, Chihyung Michael - In: International journal of hospitality management 36 (2014), pp. 176-187
Persistent link: https://www.econbiz.de/10010239296
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Negative affectivity and tipping : the moderating role of emotional labor strategies and leader-member exchange
Medler-Liraz, Hana - In: International journal of hospitality management 36 (2014), pp. 63-72
Persistent link: https://www.econbiz.de/10010239337
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Does a leader's "partiality" affect employees' proactivity in the hospitality industry? : a cross-level analysis
Cheng, Tan; Zhang, Pan; Guo, Yulang - In: International journal of hospitality management 90 (2020), pp. 1-10
Persistent link: https://www.econbiz.de/10012300146
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The effects of emotional intelligence on counterproductive work behaviors and organizational citizen behaviors among food and beverage employees in a deluxe hotel
Jung, Hyo Sun; Yoon, Hye Hyun - In: International journal of hospitality management 31 (2012) 2, pp. 369-378
Persistent link: https://www.econbiz.de/10009503310
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How and when does abusive supervision affect hospitality employees' service sabotage?
Park, Jeongdoo; Kim, Hyun Jeong - In: International journal of hospitality management 83 (2019), pp. 190-197
Persistent link: https://www.econbiz.de/10012122071
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Coaching and employee organizational citizenship behaviours : the role of procedural justice climate
Özduran, Ali; Tanova, Cem - In: International journal of hospitality management 60 (2017), pp. 58-66
Persistent link: https://www.econbiz.de/10011640296
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Abusive supervision and customer-oriented organizational citizenship behavior : the roles of hostile attribution bias and work engagement
Lyu, Yijing; Zhu, Hong; Zhong, Hong-Jun; Hu, Leqi - In: International journal of hospitality management 53 (2016), pp. 69-80
Persistent link: https://www.econbiz.de/10011443029
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A multilevel investigation of the link between ethical leadership behaviour and employees green behaviour in the hospitality industry
Wood, Bronwyn P.; Eid, Riyad; Agag, Gomaa - In: International journal of hospitality management 97 (2021), pp. 1-11
Persistent link: https://www.econbiz.de/10012820016
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Transformational leadership and employee performance : the role of identification, engagement and proactive personality
Buil, Isabel; Pardos Martínez, Eva; Matute, Jorge - In: International journal of hospitality management 77 (2019), pp. 64-75
Persistent link: https://www.econbiz.de/10011988436