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~isPartOf:"International journal of hospitality management"
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The quality effect on the prof...
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Service quality
436
Dienstleistungsqualität
435
Hotel industry
242
Hotellerie
242
Customer satisfaction
235
Kundenzufriedenheit
235
Consumer behaviour
224
Konsumentenverhalten
224
Firm performance
163
Unternehmenserfolg
163
Gastronomie
144
Restaurant industry
144
Beziehungsmarketing
136
Relationship marketing
136
Hospital
75
Krankenhaus
75
Gastgewerbe
71
Hospitality industry
71
Performance measurement
60
Performance-Messung
60
Customer service
59
Kundenservice
59
Emotion
55
USA
53
United States
53
Beschwerdemanagement
47
Complaint management
47
Arbeitsverhalten
42
Work behaviour
42
Arbeitszufriedenheit
41
Job satisfaction
41
Tourism employees
35
Tourismusberufe
35
Hospitality
33
Product quality
32
Produktqualität
32
Quality management
31
Qualitätsmanagement
31
Satisfaction
31
Robot
29
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636
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636
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636
Case study
3
Fallstudie
3
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English
637
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Jang, Soocheong
22
Lee, Seoki
17
Mattila, Anna S.
12
Han, Heesup
11
Guchait, Priyanko
9
Kim, Woo Gon
9
Assaf, A. Georges
8
Lu, Lu
8
Wong, IpKin Anthony
8
Chen, Ming-Hsiang
7
Gursoy, Dogan
6
Kang, Kyung Ho
6
Law, Chun Hung Roberts
6
Line, Nathaniel D.
6
Sainaghi, Ruggero
6
Singal, Manisha
6
Zhang, Tingting
6
Cho, Meehee
5
Hua, Nan
5
Josiassen, Alexander
5
Madera, Juan M.
5
Park, Kwangmin
5
Phillips, Paul
5
Prentice, Catherine
5
Qu, Hailin
5
So, Kevin Kam Fung
5
Wang, Xingyu
5
Bai, Billy
4
Bilgihan, Anil
4
Bonn, Mark Andrew
4
Brewster, Zachary W.
4
Chen, Chiang-ming
4
DiPietro, Robin B.
4
Hanks, Lydia
4
Kim, Seongseop
4
King, Ceridwyn
4
Köseoglu, Mehmet Ali
4
Lee, Jin-soon
4
Lee, Lindsey
4
Lynn, Michael
4
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International journal of hospitality management
Journal of air transport management
1,150
Journal of business research : JBR
1,085
Working paper / National Bureau of Economic Research, Inc.
864
NBER working paper series
851
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
724
NBER Working Paper
712
International journal of production research
639
International journal of productivity and quality management : IJPQM
624
SpringerLink / Bücher
622
International journal of production economics
582
International journal of quality & reliability management
512
The TQM journal : the international review of organizational improvement
508
International Journal of Quality & Reliability Management
479
Cogent business & management
451
Discussion paper / Centre for Economic Policy Research
445
Journal of retailing and consumer services
427
The service industries journal
419
Discussion paper series / IZA
401
Strategic management journal
372
Applied economics
356
Total quality management & business excellence
349
European journal of operational research : EJOR
342
Industrial marketing management : the international journal for industrial and high-tech firms
336
CESifo working papers
302
Management science : journal of the Institute for Operations Research and the Management Sciences
297
Europäische Hochschulschriften / 5
283
Working paper
282
Journal of business ethics : JOBE
278
Transportation research / E : an international journal
276
Finance research letters
273
The TQM Magazine
273
International journal of economics and financial issues : IJEFI
270
Technological forecasting & social change : an international journal
269
MPRA Paper
265
Tourism management : research, policies, practice
255
IZA Discussion Papers
253
International journal of economics and finance
252
Journal of banking & finance
248
International journal of contemporary hospitality management
247
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ECONIS (ZBW)
637
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1
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637
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date (oldest first)
1
Role of
airline
food
quality
, price reasonableness, image, satisfaction, and attachment in building re-flying intention
Han, Heesup
;
Lee, Kai-Sean
;
Chua, Bee-Lia
;
Lee, Sanghyeop
; …
- In:
International journal of hospitality management
80
(
2019
),
pp. 91-100
Persistent link: https://www.econbiz.de/10012058616
Saved in:
2
Innovative capacity,
quality
certification and performance in the hotel sector
Hernández-Perlines, Felipe
;
Ariza-Montes, Antonio
; …
- In:
International journal of hospitality management
82
(
2019
),
pp. 220-230
Persistent link: https://www.econbiz.de/10012121705
Saved in:
3
The importance of information
quality
according to the type of employee in the
airline
industry : Robot versus human
Hwang, Jinsoo
;
Kim, Jinkyung Jenny
;
Choe, Ja Young
; …
- In:
International journal of hospitality management
114
(
2023
),
pp. 1-12
Persistent link: https://www.econbiz.de/10014439922
Saved in:
4
Developing and validating a multidimensional
quality
scale for mega-events
Lee, Jin-soo
;
Lee, Choong-Ki
;
Park, Chang-kyu
- In:
International journal of hospitality management
43
(
2014
),
pp. 121-131
Persistent link: https://www.econbiz.de/10010427927
Saved in:
5
Evaluating domestic bias on
airline
passengers' ratings : the moderating effect of cultural value orientation
Stamolampros, Panagiotis
;
Dousios, Dimitrios
; …
- In:
International journal of hospitality management
87
(
2020
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012241561
Saved in:
6
Why do customers switch? : more satiated or less satisfied
Park, Jeong-yeol
;
Jang, Soocheong
- In:
International journal of hospitality management
37
(
2014
),
pp. 159-170
Persistent link: https://www.econbiz.de/10010354187
Saved in:
7
Applying mixed methods to identify what drives quick service restaurant's customer satisfaction at the unit-level
Mathe-Soulek, Kimberly
;
Slevitch, Lisa
;
Dallinger, Ioana
- In:
International journal of hospitality management
50
(
2015
),
pp. 46-54
Persistent link: https://www.econbiz.de/10011387958
Saved in:
8
Self-service technology kiosk design for restaurants : an QFD application
Park, Soona
;
Letho, Xinran
;
Letho, Mark
- In:
International journal of hospitality management
92
(
2021
),
pp. 1-11
Persistent link: https://www.econbiz.de/10012425712
Saved in:
9
Effects of offering incentives for reviews on trust : role of review
quality
and incentive source
Ai, Jin
;
Gursoy, Dogan
;
Liu, Yue
;
Lv, Xingyang
- In:
International journal of hospitality management
100
(
2022
),
pp. 1-9
Persistent link: https://www.econbiz.de/10013266168
Saved in:
10
Food delivery application
quality
in customer brand loyalty formation : identifying its antecedent and outcomes
Lee, Soyeun Olivia
;
Han, Heesup
- In:
International journal of hospitality management
107
(
2022
),
pp. 1-11
Persistent link: https://www.econbiz.de/10014227210
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