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~isPartOf:"International journal of hospitality management"
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Customer satisfaction
355
Kundenzufriedenheit
355
Dienstleistungsqualität
212
Service quality
212
Consumer behaviour
184
Konsumentenverhalten
184
Beziehungsmarketing
137
Relationship marketing
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Hotel industry
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Hotellerie
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Brand image
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International journal of hospitality management
IZA Discussion Papers
755
Discussion paper series / IZA
662
Journal of retailing and consumer services
423
NBER working paper series
400
Journal of business research : JBR
347
MPRA Paper
322
NBER Working Paper
315
Working paper / National Bureau of Economic Research, Inc.
310
IZA Discussion Paper
268
The journal of services marketing
191
CESifo working papers
179
The service industries journal
179
Discussion paper / Centre for Economic Policy Research
175
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
173
Tourism management : research, policies, practice
173
Working paper
167
CEPR Discussion Papers
165
Journal of travel and tourism marketing
165
Economics of education review
160
Journal of hospitality marketing & management
154
CESifo Working Paper
151
International journal of contemporary hospitality management
141
Applied economics
134
Cogent business & management
124
SpringerLink / Bücher
124
CESifo Working Paper Series
118
Discussion paper
116
Economics letters
110
Policy research working paper : WPS
109
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
103
Services marketing quarterly
99
Discussion papers / CEPR
96
Working Paper
92
World Bank E-Library Archive
92
Labour economics : official journal of the European Association of Labour Economists
91
Journal of air transport management
90
The TQM journal : the international review of organizational improvement
89
Economic modelling
88
Journal of service research : JSR
88
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ECONIS (ZBW)
360
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1
Intangible asset value of employee satisfaction in high-contact services
Fang, Ruirui
;
Gao, Baojun
;
Hu, Nan
- In:
International journal of hospitality management
94
(
2021
),
pp. 1-12
Persistent link: https://www.econbiz.de/10012494929
Saved in:
2
Does employee satisfaction influence customer satisfaction? : assessing coffee shops through the service profit chain model
Son, Jung Hee
;
Kim, Jae Hong
;
Kim, Gi Jin
- In:
International journal of hospitality management
94
(
2021
),
pp. 1-9
Persistent link: https://www.econbiz.de/10012495091
Saved in:
3
Understanding service experience and its impact on brand image in hospitality sector
Manhas, Parikshat Singh
;
Tukamushaba, Eddy Kurobuza
- In:
International journal of hospitality management
45
(
2015
),
pp. 77-87
Persistent link: https://www.econbiz.de/10010503888
Saved in:
4
The physical appearance of hotel guests : the impact on service providers’ communication and quality of service
Knežević, Mladen
;
Tomka, Dragica
;
Bizjak, Boštjan
; …
- In:
International journal of hospitality management
51
(
2015
),
pp. 8-14
Persistent link: https://www.econbiz.de/10011413936
Saved in:
5
The effects of tipping policies on customer satisfaction : a test from the cruise industry
Lynn, Michael
;
Kwortnik, Robert J.
- In:
International journal of hospitality management
51
(
2015
),
pp. 15-18
Persistent link: https://www.econbiz.de/10011413939
Saved in:
6
Customer responses to intercultural communication accommodation strategies in hospitality service encounters
Wang, Chen-Ya
;
Miao, Li
;
Aattila, Anna S.
- In:
International journal of hospitality management
51
(
2015
),
pp. 96-104
Persistent link: https://www.econbiz.de/10011413951
Saved in:
7
Positive emotions and behavioral intentions of customers in full-service restaurants : does aesthetic labor matter?
Tsaur, Sheng-Hshiung
;
Luoh, Hsiang-Fei
;
Syue, Shao-Syun
- In:
International journal of hospitality management
51
(
2015
),
pp. 115-126
Persistent link: https://www.econbiz.de/10011413953
Saved in:
8
Do ISO 9001-certified hotels get a higher customer rating than non-certified ones?
Heras-Saizarbitoria, Iñaki
;
Arana, German
;
Boiral, Olivier
- In:
International journal of hospitality management
51
(
2015
),
pp. 138-146
Persistent link: https://www.econbiz.de/10011413956
Saved in:
9
The antecedents of customer satisfaction and dissatisfaction toward various types of hotels : a text mining approach
Xu, Xun
;
Li, Yibai
- In:
International journal of hospitality management
55
(
2016
),
pp. 57-69
Persistent link: https://www.econbiz.de/10011497929
Saved in:
10
Factors of satisfaction and intention to use peer-to-peer accommodation
Tussyadiah, Iis P.
- In:
International journal of hospitality management
55
(
2016
),
pp. 70-80
Persistent link: https://www.econbiz.de/10011497969
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