Does employee satisfaction influence customer satisfaction? : assessing coffee shops through the service profit chain model
Jung Hee Son, Jae Hong Kim, Gi Jin Kim
| Year of publication: |
2021
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|---|---|
| Authors: | Son, Jung Hee ; Kim, Jae Hong ; Kim, Gi Jin |
| Published in: |
International journal of hospitality management. - Amsterdam [u.a.] : Elsevier, ISSN 0278-4319, ZDB-ID 1074264-5. - Vol. 94.2021, p. 1-9
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| Subject: | Coffee shop industry | Customer satisfaction | Employee satisfaction | Korea | Service climate | Service profit chain model | Kundenzufriedenheit | Arbeitszufriedenheit | Job satisfaction | Dienstleistungsqualität | Service quality | Südkorea | South Korea | Konsumentenverhalten | Consumer behaviour |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1016/j.ijhm.2021.102866 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10012495091