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Applying service profit chain model to the Korean restaurant industry
Kim, Gi-jin - In: International journal of hospitality management 36 (2014), pp. 1-13
Persistent link: https://www.econbiz.de/10010239422
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Does employer branding facilitate the retention of healthcare employees? : a mediation moderation study through organisational identification, psychological involvement, and employ...
Salameh, Anas Abdelsatar Mohammad; Aman-Ullah, Attia; … - In: International journal of hospitality management 112 (2023), pp. 1-8
Persistent link: https://www.econbiz.de/10014334498
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Disentangling organizational commitment in hospitality industry : the roles of empowerment, enrichment, satisfaction and gender
Ruiz-Palomo, Daniel; León-Gómez, Ana; García-Lopera, … - In: International journal of hospitality management 90 (2020), pp. 1-9
Persistent link: https://www.econbiz.de/10012300199
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An examination of the progressive effects of hotel frontline employees' brand perceptions on desirable service outcomes
Kim, Seongseop; Kim, Peter Beomcheol; Kim, Seontaik; … - In: International journal of hospitality management 84 (2020), pp. 1-9
Persistent link: https://www.econbiz.de/10012146201
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The effect of customer incivility on employees' turnover intention in hospitality industry : a chain mediating effect of emotional exhaustion and job satisfaction
Pu, Bo; Sang, Wenyuan; Ji, Siyu; Hu, JiaJing; Phau, Ian - In: International journal of hospitality management 118 (2024), pp. 1-10
Persistent link: https://www.econbiz.de/10015069323
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The relationship between customer incivility, restaurant frontline service employee burnout and turnover intention
Han, Su-Jin; Bonn, Mark Andrew; Cho, Meehee - In: International journal of hospitality management 52 (2016), pp. 97-106
Persistent link: https://www.econbiz.de/10011442825
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Fostering employee-customer identification : the impact of relational job design
Li, Yan; Guo, Weining; Armstrong, Steven J.; Xie, Yi; … - In: International journal of hospitality management 94 (2021), pp. 1-9
Persistent link: https://www.econbiz.de/10012495023
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Retaining hotel employees as internal customers : effect of organizational commitment on attitudinal and behavioral loyalty of employees
Yao, Tang; Qiu, Qi; Wei, Yigang - In: International journal of hospitality management 76 (2019) 1, pp. 1-8
Persistent link: https://www.econbiz.de/10011981825
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The effects of organizational and personal resources on stress, engagement, and job outcomes
Karatepe, Osman M.; Yavas, Ugur; Babakus, Emin; Deitz, … - In: International journal of hospitality management 74 (2018), pp. 147-161
Persistent link: https://www.econbiz.de/10011924635
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When patrons become perpetrators : examining the negative effects of customer incivility for Hospitality employees
Srivastava, Shalini; Madan, Poornima; Alzeiby, Ebtesam … - In: International journal of hospitality management 122 (2024), pp. 1-12
Persistent link: https://www.econbiz.de/10015072446