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Alcohol and other drug use in Michelin-starred kitchen brigades
Giousmpasoglou, Charalampos; Brown, Lorraine; Cooper, John - In: International journal of hospitality management 70 (2018), pp. 59-65
Persistent link: https://www.econbiz.de/10011825966
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The physical appearance of hotel guests : the impact on service providers’ communication and quality of service
Knežević, Mladen; Tomka, Dragica; Bizjak, Boštjan; … - In: International journal of hospitality management 51 (2015), pp. 8-14
Persistent link: https://www.econbiz.de/10011413936
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The effects of tipping policies on customer satisfaction : a test from the cruise industry
Lynn, Michael; Kwortnik, Robert J. - In: International journal of hospitality management 51 (2015), pp. 15-18
Persistent link: https://www.econbiz.de/10011413939
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Customer responses to intercultural communication accommodation strategies in hospitality service encounters
Wang, Chen-Ya; Miao, Li; Aattila, Anna S. - In: International journal of hospitality management 51 (2015), pp. 96-104
Persistent link: https://www.econbiz.de/10011413951
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Positive emotions and behavioral intentions of customers in full-service restaurants : does aesthetic labor matter?
Tsaur, Sheng-Hshiung; Luoh, Hsiang-Fei; Syue, Shao-Syun - In: International journal of hospitality management 51 (2015), pp. 115-126
Persistent link: https://www.econbiz.de/10011413953
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Do ISO 9001-certified hotels get a higher customer rating than non-certified ones?
Heras-Saizarbitoria, Iñaki; Arana, German; Boiral, Olivier - In: International journal of hospitality management 51 (2015), pp. 138-146
Persistent link: https://www.econbiz.de/10011413956
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The impact of social media reviews on restaurant performance : the moderating role of excellence certificate
Kim, Woo Gon; Li, Jun; Brymer, Robert A. - In: International journal of hospitality management 55 (2016), pp. 41-51
Persistent link: https://www.econbiz.de/10011497923
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The antecedents of customer satisfaction and dissatisfaction toward various types of hotels : a text mining approach
Xu, Xun; Li, Yibai - In: International journal of hospitality management 55 (2016), pp. 57-69
Persistent link: https://www.econbiz.de/10011497929
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High performance work systems and organizational service performance : the roles of different organizational climates
Lin, Yi-Ting; Liu, Nien-Chi - In: International journal of hospitality management 55 (2016), pp. 118-128
Persistent link: https://www.econbiz.de/10011497986
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Tipping : the case of hotel turndown service
Shih, I-hsuan; Jai, Tun-Min; Blum, Shane C. - In: International journal of hospitality management 55 (2016), pp. 129-131
Persistent link: https://www.econbiz.de/10011498015