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Organizational injustice and emotional labor of hotel front-line employees
Shapoval, Valeriya - In: International journal of hospitality management 78 (2019), pp. 112-121
Persistent link: https://www.econbiz.de/10012012720
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A diary study of work consequences for hotel employees victimized by supervisor from a demand-resource perspective on employee emotions
Park, In-Jo; Kim, Peter Beomcheol; Jung, Heajung; Yun, … - In: International journal of hospitality management 92 (2021), pp. 1-10
Persistent link: https://www.econbiz.de/10012425076
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Workplace bullying in the hospitality industry : a hindrance to the employee mindfulness state and a source of emotional exhaustion
Said, Hamad; Tanova, Cem - In: International journal of hospitality management 96 (2021), pp. 1-11
Persistent link: https://www.econbiz.de/10012585674
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Does mindfulness reduce emotional exhaustion? : a multilevel analysis of emotional labor among casino employees
Li, Jun; Wong, IpKin Anthony; Kim, Woo Gon - In: International journal of hospitality management 64 (2017), pp. 21-30
Persistent link: https://www.econbiz.de/10011731655
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Impact of service climate and psychological capital on employee engagement : the role of organizational hierarchy
Kang, Hee Jung Annette; Busser, James A. - In: International journal of hospitality management 75 (2018), pp. 1-9
Persistent link: https://www.econbiz.de/10011944862
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Handling counterproductive behavior caused by customer misbehavior during a pandemic : integrating personal and organizational perspectives
Tan Vo Thanh; Nguyen Phong Nguyen; Le Phuong Thi Ngo; … - In: International journal of hospitality management 107 (2022), pp. 1-12
Persistent link: https://www.econbiz.de/10014227659
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The dark side of high performance human resource practices in the visitor economy
Page, Stephen J.; Bentley, Tim; Teo, Stephen T. T.; … - In: International journal of hospitality management 74 (2018), pp. 122-129
Persistent link: https://www.econbiz.de/10011924624
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Identifying the complex relationships among emotional labor and its correlates
Gursoy, Dogan; Boylu, Yasin; Avci, Umut - In: International journal of hospitality management 30 (2011) 4, pp. 783-794
Persistent link: https://www.econbiz.de/10009242177
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When I put on my service mask : determinants and outcomes of emotional labor among hotel service providers according to affective event theory
Lam, Wing; Chen, Ziguang - In: International journal of hospitality management 31 (2012) 1, pp. 3-11
Persistent link: https://www.econbiz.de/10009406157
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Employee performance outcomes and burnout following the presentation-of-self in customer-service contexts
Prentice, Catherine; Chen, Po-ju; King, Brian - In: International journal of hospitality management 35 (2013), pp. 225-236
Persistent link: https://www.econbiz.de/10010225793