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Moderating effects of gender and organizational level between role stress and job satisfaction among hotel employees
Kim, Peter Beomcheol; Murrmann, Suzanne K.; Lee, Gyumin - In: International journal of hospitality management 28 (2009) 4, pp. 612-619
Persistent link: https://www.econbiz.de/10003875875
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Do employees' satisfied customers respond with an satisfactory relationship? : the effects of employees’ satisfaction on customers’ satisfaction and loyalty in a family restaurant...
Jung, Hyo Sun; Yoon, Hye Hyun - In: International journal of hospitality management 34 (2013), pp. 1-8
Persistent link: https://www.econbiz.de/10009766794
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Applying service profit chain model to the Korean restaurant industry
Kim, Gi-jin - In: International journal of hospitality management 36 (2014), pp. 1-13
Persistent link: https://www.econbiz.de/10010239422
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The impact of CSR on relationship quality and relationship outcomes : a perspective of service employees
Lee, Yong-ki; Kim, Young; Lee, Kyung Hee; Li, Dong-xin - In: International journal of hospitality management 31 (2012) 3, pp. 745-756
Persistent link: https://www.econbiz.de/10009544313
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Does employee satisfaction influence customer satisfaction? : assessing coffee shops through the service profit chain model
Son, Jung Hee; Kim, Jae Hong; Kim, Gi Jin - In: International journal of hospitality management 94 (2021), pp. 1-9
Persistent link: https://www.econbiz.de/10012495091
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COVID-19 and the future of work in the hospitality industry
Huang, Arthur; De la Mora Velasco, Efren; Marsh, Jessica; … - In: International journal of hospitality management 97 (2021), pp. 1-5
Persistent link: https://www.econbiz.de/10012820045
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Hospitality workers' COVID-19 risk perception and depression : a contingent model based on transactional theory of stress model
Yan, Jiaqi; Kim, Sunghoon; Zhang, Stephen X.; Foo, Maw Der - In: International journal of hospitality management 95 (2021), pp. 1-11
Persistent link: https://www.econbiz.de/10012547994
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Impact of the COVID-19 pandemic on management-level hotel employees' work behaviors : moderating effects of working-from-home
Chi, Oscar Hengxuan; Saldamli, Asim; Gursoy, Dogan - In: International journal of hospitality management 98 (2021), pp. 1-10
Persistent link: https://www.econbiz.de/10013198476
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How the COVID-19 pandemic affected hotel employee stress : employee perceptions of occupational stressors and their consequences
Wong, Antony King Fung; Kim, Seongseop; Kim, Jungkeun; … - In: International journal of hospitality management 93 (2021), pp. 1-10
Persistent link: https://www.econbiz.de/10012435962
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Performance, labour flexibility and migrant workers in hotels : an establishment and departmental level analysis
Yaduma, Natina; Williams, Allan M.; Lockwood, Andrew; … - In: International journal of hospitality management 50 (2015), pp. 94-104
Persistent link: https://www.econbiz.de/10011388010