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~isPartOf:"International journal of hospitality management"
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Service quality
436
Dienstleistungsqualität
435
Customer satisfaction
228
Kundenzufriedenheit
228
Consumer behaviour
218
Konsumentenverhalten
218
Hotel industry
145
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Beziehungsmarketing
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Dienstleistungssektor
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Han, Heesup
11
Jang, Soocheong
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10
Guchait, Priyanko
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Lu, Lu
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Kim, Woo Gon
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Law, Chun Hung Roberts
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Line, Nathaniel D.
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5
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Qu, Hailin
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Gursoy, Dogan
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Hanks, Lydia
4
Kim, Seongseop
4
King, Ceridwyn
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Lee, Jin-soon
4
Lee, Lindsey
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Lynn, Michael
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Pizam, Abraham
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Sparks, Beverley
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Torres, Edwin N.
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Wang, Xingyu
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Ye, Yijiao
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International journal of hospitality management
NBER working paper series
480
Working paper / National Bureau of Economic Research, Inc.
455
NBER Working Paper
416
Journal of retailing and consumer services
370
The service industries journal
300
Discussion paper series / IZA
292
Journal of business research : JBR
284
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
258
The journal of services marketing
212
Journal of labor research
186
CESifo working papers
181
Health care management review : HCM review
180
Auditing : a journal of practice & theory
174
Discussion paper / Centre for Economic Policy Research
171
International journal of production economics
167
International journal of contemporary hospitality management
166
ILR review : the journal of work and policy
164
International journal of production research
160
The TQM journal : the international review of organizational improvement
158
International journal of quality & reliability management
155
IZA Discussion Paper
150
International journal of productivity and quality management : IJPQM
145
Services marketing quarterly
142
Journal of air transport management
141
Journal of hospitality marketing & management
141
Discussion paper
134
Management science : journal of the Institute for Operations Research and the Management Sciences
134
Journal of Services Marketing
131
Tourism management : research, policies, practice
129
European journal of operational research : EJOR
128
International journal of quality and service sciences
125
Journal of travel and tourism marketing
122
SpringerLink / Bücher
115
Cogent business & management
114
Total quality management & business excellence
114
Journal of health economics
110
Service business
110
International journal of services and operations management
109
Economics letters
107
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ECONIS (ZBW)
453
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453
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1
Mechnism of customer value in restaurant consumption : employee hospitality and entertainment cues as boundary conditions
Teng, Chih-ching
;
Chang, Jung-hua
- In:
International journal of hospitality management
32
(
2013
),
pp. 169-178
Persistent link: https://www.econbiz.de/10009717653
Saved in:
2
Examining perceived betrayal, desire for revenge and avoidance, and the moderating effect of relational benefits
Lee, Jin-soon
;
Pan, Steve
;
Tsai, Henry
- In:
International journal of hospitality management
32
(
2013
),
pp. 80-90
Persistent link: https://www.econbiz.de/10009717667
Saved in:
3
Why do customers switch? : more satiated or less satisfied
Park, Jeong-yeol
;
Jang, Soocheong
- In:
International journal of hospitality management
37
(
2014
),
pp. 159-170
Persistent link: https://www.econbiz.de/10010354187
Saved in:
4
Developing and validating a multidimensional quality scale for mega-events
Lee, Jin-soo
;
Lee, Choong-Ki
;
Park, Chang-kyu
- In:
International journal of hospitality management
43
(
2014
),
pp. 121-131
Persistent link: https://www.econbiz.de/10010427927
Saved in:
5
Wine attributes, perceived risk and online wine purchase intention : the cross-level interaction effects of website quality
Cho, Meehee
;
Bonn, Mark Andrew
;
Kang, Sora
- In:
International journal of hospitality management
43
(
2014
),
pp. 108-120
Persistent link: https://www.econbiz.de/10010427928
Saved in:
6
A conflict of choice : how consumers choose where to go for dinner
Jung, Jae Man
;
Sydnor, Sandra
;
Lee, Seul Ki
;
Almanza, …
- In:
International journal of hospitality management
45
(
2015
),
pp. 88-98
Persistent link: https://www.econbiz.de/10010503885
Saved in:
7
Applying mixed methods to identify what drives quick service restaurant's customer satisfaction at the unit-level
Mathe-Soulek, Kimberly
;
Slevitch, Lisa
;
Dallinger, Ioana
- In:
International journal of hospitality management
50
(
2015
),
pp. 46-54
Persistent link: https://www.econbiz.de/10011387958
Saved in:
8
Understanding the relationship between food experiential quality and customer dining satisfaction : a perspective on negative bias
Liu, Yezheng
;
Song, Yingxin
;
Sun, Jianshan
;
Sun, Chunhua
; …
- In:
International journal of hospitality management
87
(
2020
),
pp. 1-12
Persistent link: https://www.econbiz.de/10012241928
Saved in:
9
Role of airline food quality, price reasonableness, image, satisfaction, and attachment in building re-flying intention
Han, Heesup
;
Lee, Kai-Sean
;
Chua, Bee-Lia
;
Lee, Sanghyeop
; …
- In:
International journal of hospitality management
80
(
2019
),
pp. 91-100
Persistent link: https://www.econbiz.de/10012058616
Saved in:
10
Developing and validating a mobile catering app success model
Wang, Yi-Shun
;
Tseng, Timmy H.
;
Wang, Wei-Tsong
;
Shih, …
- In:
International journal of hospitality management
77
(
2019
),
pp. 19-30
Persistent link: https://www.econbiz.de/10011988421
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