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~isPartOf:"International journal of hospitality management"
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Service quality
403
Dienstleistungsqualität
402
Customer satisfaction
212
Kundenzufriedenheit
212
Consumer behaviour
193
Konsumentenverhalten
193
Hotel industry
132
Hotellerie
132
Beziehungsmarketing
116
Relationship marketing
116
Gastronomie
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Restaurant industry
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55
Hospital
55
Krankenhaus
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Kundenservice
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Emotion
51
Beschwerdemanagement
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Complaint management
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Viral marketing
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Han, Heesup
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Guchait, Priyanko
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Law, Chun Hung Roberts
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Line, Nathaniel D.
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Lu, Lu
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Madera, Juan M.
5
Prentice, Catherine
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Qu, Hailin
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So, Kevin Kam Fung
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Brewster, Zachary W.
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Hanks, Lydia
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Kim, Woo Gon
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King, Ceridwyn
4
Lee, Jin-soon
4
Lee, Lindsey
4
Lynn, Michael
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Pizam, Abraham
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Sparks, Beverley
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Torres, Edwin N.
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Wang, Xingyu
4
Ali, Faizan
3
Altinay, Levent
3
Bilgihan, Anil
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Cheng, Ching-Chan
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DiPietro, Robin B.
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Filimonau, Viachaslau
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Karatepe, Osman M.
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Lee, Seonjeong
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International journal of hospitality management
Auditing : a journal of practice & theory
447
Journal of retailing and consumer services
343
The service industries journal
296
Journal of business research : JBR
278
Managerial auditing journal
270
The accounting review : a publication of the American Accounting Association
240
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
227
International journal of auditing : IJA
214
The journal of services marketing
210
NBER working paper series
202
Working paper / National Bureau of Economic Research, Inc.
200
Accounting horizons : a quarterly publication of the American Accounting Association
196
NBER Working Paper
180
International journal of contemporary hospitality management
162
Cogent business & management
159
WPg : Kompetenz schafft Vertrauen
144
Services marketing quarterly
141
Journal of hospitality marketing & management
140
Journal of air transport management
138
Journal of accounting and public policy
134
The TQM journal : the international review of organizational improvement
133
Journal of travel and tourism marketing
123
SpringerLink / Bücher
121
Tourism management : research, policies, practice
121
Accounting, organizations and society : an international journal devoted to the behavioural, organizational and social aspects of accounting
120
International journal of quality & reliability management
113
International journal of quality and service sciences
113
Service business
110
IMF Staff Country Reports
109
International journal of productivity and quality management : IJPQM
108
International journal of services and operations management
104
Journal of business ethics : JOBE
104
Journal of service research : JSR
103
Health care management review : HCM review
101
Management science : journal of the Institute for Operations Research and the Management Sciences
100
European research studies
97
Total quality management & business excellence
97
Contemporary accounting research : a journal of the Canadian Academic Accounting Association
96
International journal of business information systems : IJBIS
95
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ECONIS (ZBW)
409
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131
"Last hospitality" as an overlooked dimension in contemporary hospitality theory and practice
Filimonau, Viachaslau
;
Brown, Lorraine
- In:
International journal of hospitality management
74
(
2018
),
pp. 67-74
Persistent link: https://www.econbiz.de/10011924605
Saved in:
132
Measuring customer perceptions of restaurant innovativeness : developing and validating a scale
Kim, Eojina
;
Tang, Liang
;
Bosselman, Robert
- In:
International journal of hospitality management
74
(
2018
),
pp. 85-98
Persistent link: https://www.econbiz.de/10011924613
Saved in:
133
Consumer responses to interactive restaurant self-service technology (IRSST) : the role of gadget-loving propensity
Ahn, Jee Ahe
;
Seo, Soobin
- In:
International journal of hospitality management
74
(
2018
),
pp. 109-121
Persistent link: https://www.econbiz.de/10011924621
Saved in:
134
The effects of organizational and personal resources on stress, engagement, and job outcomes
Karatepe, Osman M.
;
Yavas, Ugur
;
Babakus, Emin
;
Deitz, …
- In:
International journal of hospitality management
74
(
2018
),
pp. 147-161
Persistent link: https://www.econbiz.de/10011924635
Saved in:
135
Sleepless nights in hotels? : understanding factors that influence hotel sleep quality
Mao, Zhenxing
;
Yang, Yang
;
Wang, Mingshu
- In:
International journal of hospitality management
74
(
2018
),
pp. 189-201
Persistent link: https://www.econbiz.de/10011924661
Saved in:
136
Impact of hotel website quality on online booking intentions : eTrust as a mediator
Wang, Liang
;
Law, Chun Hung Roberts
;
Denizci Guillet, Basak
- In:
International journal of hospitality management
47
(
2015
),
pp. 108-115
Persistent link: https://www.econbiz.de/10011312540
Saved in:
137
Exploring customer experience with budget hotels : dimensionality and satisfaction
Ren, Lianping
;
Zhang, Hanqin Qiu
;
Wang, Peilai
;
Lin, …
- In:
International journal of hospitality management
52
(
2016
),
pp. 13-23
Persistent link: https://www.econbiz.de/10011442750
Saved in:
138
E-menus : managing choice options in hospital foodservice
Hartwell, Heather
;
Johns, Nick
;
Edwards, John S. A.
- In:
International journal of hospitality management
53
(
2016
),
pp. 12-16
Persistent link: https://www.econbiz.de/10011442939
Saved in:
139
Developing a scale of hospitableness : a tale of two worlds
Tasci, Asli D. A.
;
Semrad, Kelly J.
- In:
International journal of hospitality management
53
(
2016
),
pp. 30-41
Persistent link: https://www.econbiz.de/10011442988
Saved in:
140
Effect of servicescape on customer behavioral intentions : moderating roles of service climate and employee engagement
Chang, Kuo-Chien
- In:
International journal of hospitality management
53
(
2016
),
pp. 116-128
Persistent link: https://www.econbiz.de/10011443052
Saved in:
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