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Tipping policy effects on customer satisfaction : an informative failure to replicate
Lynn, Michael; Kwortnik, Robert J. - In: International journal of hospitality management 86 (2020), pp. 1-4
Persistent link: https://www.econbiz.de/10012241485
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"Service with a piercing" : does it (really) influence guests’ perceptions of attraction, confidence and competence of hospitality receptionists?
Pinto, Luisa Helena; Vieira, Bruno Pinheiro; Fernandes, … - In: International journal of hospitality management 86 (2020), pp. 1-12
Persistent link: https://www.econbiz.de/10012241515
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To gift or not to gift : how providing a memento affects a restaurant magician's tips
Frank, David G. - In: International journal of hospitality management 86 (2020), pp. 1-3
Persistent link: https://www.econbiz.de/10012241528
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Complementary services at hotels in accordance with their pricing strategy and the price sensitivity of tourists
Beerli-Palacio, Asunción; Martín-Santana, Josefa D.; … - In: International journal of hospitality management 87 (2020), pp. 1-10
Persistent link: https://www.econbiz.de/10012241730
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What recovery options to offer for loyalty reward program members : Dollars vs. Miles?
Hwang, Yoo Hee; Gao, Yixing; Mattila, Anna S. - In: International journal of hospitality management 87 (2020), pp. 1-7
Persistent link: https://www.econbiz.de/10012241760
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Human staff vs. service robot vs. fellow customer : does it matter who helps your customer following a service failure incident?
Ho, Ting Hin; Tojib, Dewi; Tsarenko, Yelena - In: International journal of hospitality management 87 (2020), pp. 1-10
Persistent link: https://www.econbiz.de/10012241791
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Satisfaction measures with monetary and non-monetary components : hotel’s overall scores
Nicolau, Juan Luis; Mellinas, Juan Pedro; … - In: International journal of hospitality management 87 (2020), pp. 1-7
Persistent link: https://www.econbiz.de/10012241793
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Exploring guest response towards service failure in home-sharing : service presence and consumption motivation
Lu, Lu; Mody, Makarand Amrish; Andajigarmaroudi, Saeed - In: International journal of hospitality management 87 (2020), pp. 1-11
Persistent link: https://www.econbiz.de/10012241810
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The role of customer behavior in forming perceived value at restaurants : a multidimensional approach
Kim, Eojina; Tang, Liang - In: International journal of hospitality management 87 (2020), pp. 1-11
Persistent link: https://www.econbiz.de/10012241862
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Impact of customer-to-customer interactions on overall service experience : a social servicescape perspective
Lin, Hongxia; Gursoy, Dogan; Zhang, Meng - In: International journal of hospitality management 87 (2020), pp. 1-9
Persistent link: https://www.econbiz.de/10012241876