Narrow search
Showing 1 - 10 of 396
Cover Image
A cross-sectional examination of hotel consumer experience and relative effects on consumer values
Walls, Andrew R. - In: International journal of hospitality management 32 (2013), pp. 179-192
Persistent link: https://www.econbiz.de/10009717652
Cover Image
To disclose or to falsify : the effects of cognitive trust and affective trust on customer cooperation in contact tracing
Chen, Shijiao; Waseem, Donia; Xia, Zhenhua; Tran Trieu Khai - In: International journal of hospitality management 94 (2021), pp. 1-16
Persistent link: https://www.econbiz.de/10012495088
Cover Image
Enhancing customer trust in peer-to-peer accommodation : a "soft" strategy via social presence
Ye, Shun; Ying, Tianyu; Zhou, Lingqiang; Wang, Tianyi - In: International journal of hospitality management 79 (2019), pp. 1-10
Persistent link: https://www.econbiz.de/10012012769
Cover Image
Too close to work together? : identity conflicts induced by coworker friendships in cyberspace
Yang, Fiona X.; Xu, Yueying; Wong, IpKin Anthony - In: International journal of hospitality management 99 (2021), pp. 1-12
Persistent link: https://www.econbiz.de/10013327974
Cover Image
Cognitive, affective, conative, and action loyalty : testing the impact of inertia
Han, Heesup; Kim, Yunhi; Kim, Eui-keun - In: International journal of hospitality management 30 (2011) 4, pp. 1008-1019
Persistent link: https://www.econbiz.de/10009242045
Cover Image
Structural effects of cognitive and affective reponses to web advertisements, website and brand attitudes, and purchase intentions : the case of casual-dining restaurants
Hwang, Johye; Yoon, Yoo-shik; Park, No-hyeun - In: International journal of hospitality management 30 (2011) 4, pp. 897-907
Persistent link: https://www.econbiz.de/10009242098
Cover Image
Cognitive decline and emotional regulation of senior consumers
Kim, DongHee; Jang, Soocheong - In: International journal of hospitality management 44 (2015), pp. 111-119
Persistent link: https://www.econbiz.de/10010501231
Cover Image
How should I respond to a complaining customer? : a model of Cognitive-Emotive-Behavioral from the perspective of restaurant service employees
Poh Theng Loo; Khoo-Lattimore, Catheryn; Huey Chern Boo - In: International journal of hospitality management 95 (2021), pp. 1-10
Persistent link: https://www.econbiz.de/10012547701
Cover Image
Frontline employee anger in response to customer incivility : antecedents and consequences
Li, Shanshi; Zhan, Jueying; Cheng, Bao; Scott, Noel - In: International journal of hospitality management 96 (2021), pp. 1-12
Persistent link: https://www.econbiz.de/10012585684
Cover Image
How to win the consumer's heart? : exploring appraisal determinants of consumer pre-consumption emotions
Le Dung; Pratt, Marlene; Wang, Ying; Scott, Noel; … - In: International journal of hospitality management 88 (2020), pp. 1-10
Persistent link: https://www.econbiz.de/10012293951