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Does pro-customer behavior always do the trick? : an investigation of pro-customer deviance
Ma, Xiuli; Xu, Xiaowei; Hu, JiaJing - In: International journal of hospitality management 114 (2023), pp. 1-12
Persistent link: https://www.econbiz.de/10014439937
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Towards sustainable servicescape : tourists' perspectives of accommodation service attributes
Väisänen, Hanna-Maija; Uusitalo, Outi; Ryynänen, Toni - In: International journal of hospitality management 110 (2023), pp. 1-15
Persistent link: https://www.econbiz.de/10014310681
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Leveraging "human-likeness" of robotic service at restaurants
Lu, Lu; Zhang, Pei; Zhang, Tingting - In: International journal of hospitality management 94 (2021), pp. 1-9
Persistent link: https://www.econbiz.de/10012495033
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When service failure is interpreted as discrimination : emotion, power, and voice
Min, Hyounae; Kim, Hyun Jeong - In: International journal of hospitality management 82 (2019), pp. 59-67
Persistent link: https://www.econbiz.de/10012121393
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Speaking up because it's my brand : examining employee brand psychological ownership and voice behavior in hospitality organizations
Xiong, Lina; So, Kevin Kam Fung; Wu, Luorong; King, Ceridwyn - In: International journal of hospitality management 83 (2019), pp. 274-282
Persistent link: https://www.econbiz.de/10012122098
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Gender wage inequality and labour mobility in the hospitality sector
Campos-Soria, Juan Antonio; García-Pozo, Alejandro; … - In: International journal of hospitality management 49 (2015), pp. 73-82
Persistent link: https://www.econbiz.de/10011379950
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Work environment and atmosphere : the role of organizational support in the creativity performance of tourism and hospitality organizations
Tsai, Chang-Yen; Horng, Jeou-Shyan; Liu, Chih-Hsing; … - In: International journal of hospitality management 46 (2015), pp. 26-35
Persistent link: https://www.econbiz.de/10011302005
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Generic dimensionality of hospitality in the hotel industry : a host-guest relationship perspective
Ariffin, Ahmad Azmi M. - In: International journal of hospitality management 35 (2013), pp. 171-179
Persistent link: https://www.econbiz.de/10010225816
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When enough is enough! : alcohol servers' refusal styles and key antecedents
Leo, Cheryl - In: International journal of hospitality management 35 (2013), pp. 10-18
Persistent link: https://www.econbiz.de/10010225946
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Developing a scale of hospitableness : a tale of two worlds
Tasci, Asli D. A.; Semrad, Kelly J. - In: International journal of hospitality management 53 (2016), pp. 30-41
Persistent link: https://www.econbiz.de/10011442988