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~isPartOf:"International journal of hospitality management"
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Consumer behaviour
787
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787
Service quality
436
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435
Hotel industry
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Han, Heesup
42
Jang, Soocheong
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Mattila, Anna S.
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Law, Chun Hung Roberts
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9
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Lynn, Michael
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7
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International journal of hospitality management
Journal of business research : JBR
2,529
Journal of retailing and consumer services
2,135
NBER working paper series
1,004
Working paper / National Bureau of Economic Research, Inc.
874
Journal of banking & finance
870
SpringerLink / Bücher
834
International journal of consumer studies
778
NBER Working Paper
773
Psychology & marketing
706
Die Bank
624
IMF Staff Country Reports
619
Zeitschrift für das gesamte Kreditwesen : Pflichtblatt der Frankfurter Wertpapierbörse
617
Journal of consumer research : JCR ; an interdisciplinary bimonthly
587
The service industries journal
559
European Journal of Marketing
543
Industrial marketing management : the international journal for industrial and high-tech firms
540
Cogent business & management
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International Journal of Bank Marketing
495
Management science : journal of the Institute for Operations Research and the Management Sciences
476
Tourism management : research, policies, practice
458
Asia Pacific journal of marketing and logistics
454
The journal of services marketing
443
Discussion paper / Centre for Economic Policy Research
438
Euromoney
423
Applied economics
419
Journal of travel and tourism marketing
416
IMF Working Papers
414
European journal of marketing : EJM
411
The journal of product & brand management
411
Journal of Consumer Marketing
408
Journal of the Academy of Marketing Science
405
International journal of contemporary hospitality management
395
Journal of marketing research : JMR
385
The journal of brand management : an international journal
384
Journal of marketing
379
Journal of marketing management : MM
379
Journal of retailing
377
Journal of business ethics : JOBE
360
Journal of Services Marketing
353
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ECONIS (ZBW)
1,108
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1
Who gets to decide your complaint intentions? : the influence of other companions on reaction to service failures
Huang, Molly Chien-jung
;
Wu, Homer C.
;
Chuang, Shih-chieh
; …
- In:
International journal of hospitality management
37
(
2014
),
pp. 180-189
Persistent link: https://www.econbiz.de/10010354183
Saved in:
2
Effectiveness of recovery actions on deviant customer behavior : the moderating role of gender
Huey Chern Boo
;
Mattila, Anna S.
;
Tan, Ching Yeng
- In:
International journal of hospitality management
35
(
2013
),
pp. 180-192
Persistent link: https://www.econbiz.de/10010225814
Saved in:
3
The effects of customer voice on hotel
performance
Assaf, A. Georges
;
Josiassen, Alexander
;
Cvelbar, …
- In:
International journal of hospitality management
44
(
2015
),
pp. 77-83
Persistent link: https://www.econbiz.de/10010501234
Saved in:
4
How should I respond to a complaining customer? : a model of Cognitive-Emotive-Behavioral from the perspective of restaurant service employees
Poh Theng Loo
;
Khoo-Lattimore, Catheryn
;
Huey Chern Boo
- In:
International journal of hospitality management
95
(
2021
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012547701
Saved in:
5
Is differential treatment in response to service failures effective? : the roles of comparison, loyalty, and scarcity messages
Kim, Heewon
;
Jang, Soocheong
- In:
International journal of hospitality management
95
(
2021
),
pp. 1-12
Persistent link: https://www.econbiz.de/10012547932
Saved in:
6
Managing customers' undesirable responses towards hospitality service brands during service failure : the moderating role of other customer perception
Sarkar, Abhigyan
;
Sarkar, Juhi Gahlot
;
Sreejesh, S.
- In:
International journal of hospitality management
94
(
2021
),
pp. 1-14
Persistent link: https://www.econbiz.de/10012495095
Saved in:
7
Voicing out or switching away? : a psychological climate perspective on customers’ intentional responses to service failure
Li, Chang-Jun
;
Li, Fuli
;
Fan, Pan
;
Chen, Kai
- In:
International journal of hospitality management
85
(
2020
),
pp. 1-13
Persistent link: https://www.econbiz.de/10012241438
Saved in:
8
Human staff vs. service robot vs. fellow customer : does it matter who helps your customer following a service failure incident?
Ho, Ting Hin
;
Tojib, Dewi
;
Tsarenko, Yelena
- In:
International journal of hospitality management
87
(
2020
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012241791
Saved in:
9
Negative affect, deep acting, and customer compensation as responses to customer mistreatment : the effect of customer-based perspective-taking
Lee, Lindsey
;
Guchait, Priyanko
;
Madera, Juan M.
- In:
International journal of hospitality management
89
(
2020
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012293722
Saved in:
10
It takes two to empower : customer responses to empowerment recovery in the context of robot service failure
Yu, Jing
;
Liu, Xiaoming
;
He, Mang
;
Huang, Liman (Mandy)
; …
- In:
International journal of hospitality management
120
(
2024
),
pp. 1-11
Persistent link: https://www.econbiz.de/10015071094
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