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~isPartOf:"International journal of hospitality management"
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Consumer behaviour
787
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787
Service quality
436
Dienstleistungsqualität
435
Customer satisfaction
378
Kundenzufriedenheit
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Han, Heesup
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Law, Chun Hung Roberts
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Heo, Cindy Yoonjoung
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Zhang, Lu
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10
Guchait, Priyanko
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Lee, Seoki
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Liu, Qing
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Qu, Hailin
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Seo, Soobin
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So, Kevin Kam Fung
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Wei, Wei
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Lynn, Michael
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Bilgihan, Anil
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International journal of hospitality management
Journal of business research : JBR
2,439
Journal of retailing and consumer services
2,188
International journal of consumer studies
782
Psychology & marketing
737
NBER working paper series
707
SpringerLink / Bücher
644
Working paper / National Bureau of Economic Research, Inc.
622
Journal of consumer research : JCR ; an interdisciplinary bimonthly
592
European Journal of Marketing
568
NBER Working Paper
549
The service industries journal
547
Industrial marketing management : the international journal for industrial and high-tech firms
529
Tourism management : research, policies, practice
515
Asia Pacific journal of marketing and logistics
463
Journal of Services Marketing
452
Journal of Consumer Marketing
445
The journal of services marketing
445
Journal of travel and tourism marketing
444
Management science : journal of the Institute for Operations Research and the Management Sciences
423
European journal of marketing : EJM
415
Journal of the Academy of Marketing Science
415
The journal of product & brand management
410
International journal of contemporary hospitality management
401
Journal of marketing research : JMR
400
Journal of marketing management : MM
396
Journal of retailing
394
Journal of marketing
392
The journal of brand management : an international journal
386
Cogent business & management
381
Journal of hospitality marketing & management
360
Journal of consumer psychology : JCP : the official journal of the Society for Consumer Psychology
350
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
349
Marketing intelligence & planning
345
Journal of international consumer marketing
336
Marketing letters : a journal of research in marketing
335
Journal of strategic marketing
328
International Journal of Retail & Distribution Management
326
International journal of retail & distribution management
322
Journal of marketing communications
322
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ECONIS (ZBW)
1,146
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1
Exploring customer experience with budget hotels : dimensionality and satisfaction
Ren, Lianping
;
Zhang, Hanqin Qiu
;
Wang, Peilai
;
Lin, …
- In:
International journal of hospitality management
52
(
2016
),
pp. 13-23
Persistent link: https://www.econbiz.de/10011442750
Saved in:
2
Customer emotions minute by minute : how guests experience different emotions within the same service environment
Torres, Edwin N.
;
Wei, Wei
;
Hua, Nan
;
Chen, Po-Ju
- In:
International journal of hospitality management
77
(
2019
),
pp. 128-138
Persistent link: https://www.econbiz.de/10011988465
Saved in:
3
Customer-robot interactions : understanding customer experience with service robots
Huang, Dan
;
Chen, Qiurong
;
Huang, Jiahui
;
Kong, Shaojun
; …
- In:
International journal of hospitality management
99
(
2021
),
pp. 1-14
Persistent link: https://www.econbiz.de/10013328076
Saved in:
4
Understanding service experience and its impact on brand image in hospitality sector
Manhas, Parikshat Singh
;
Tukamushaba, Eddy Kurobuza
- In:
International journal of hospitality management
45
(
2015
),
pp. 77-87
Persistent link: https://www.econbiz.de/10010503888
Saved in:
5
Do the roles of switching barriers on customer loyalty vary for different types of hotels?
Zhang, Hanqin Qiu
;
Ye, Haobin
;
Bai, Billy
;
Wang, Wei Heng
- In:
International journal of hospitality management
46
(
2015
),
pp. 89-98
Persistent link: https://www.econbiz.de/10011301991
Saved in:
6
Antecedents of mandatory customer participation in service encounters : an empirical study
Chen, Sandy C.
;
Raab, Carola
;
Tanford, Sarah
- In:
International journal of hospitality management
46
(
2015
),
pp. 65-75
Persistent link: https://www.econbiz.de/10011301996
Saved in:
7
Why do customers switch? : more satiated or less satisfied
Park, Jeong-yeol
;
Jang, Soocheong
- In:
International journal of hospitality management
37
(
2014
),
pp. 159-170
Persistent link: https://www.econbiz.de/10010354187
Saved in:
8
Effectiveness of recovery actions on deviant customer behavior : the moderating role of gender
Huey Chern Boo
;
Mattila, Anna S.
;
Tan, Ching Yeng
- In:
International journal of hospitality management
35
(
2013
),
pp. 180-192
Persistent link: https://www.econbiz.de/10010225814
Saved in:
9
Examining key drivers of customer delight in a hotel experience : a cross-cultural perspective
Torres, Edwin N.
;
Fu, Xiaoxiao
;
Lehto, Xinran Y.
- In:
International journal of hospitality management
36
(
2014
),
pp. 255-262
Persistent link: https://www.econbiz.de/10010239280
Saved in:
10
A patron, a referral and why in Macau casinos : the case of mainland Chinese gamblers
Zeng, Zhong Lu
;
Prentice, Catherine
- In:
International journal of hospitality management
36
(
2014
),
pp. 167-175
Persistent link: https://www.econbiz.de/10010239298
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