Customer-robot interactions : understanding customer experience with service robots
Dan Huang, Qiurong Chen, Jiahui Huang, Shaojun Kong, Zhiyong Li
| Year of publication: |
2021
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|---|---|
| Authors: | Huang, Dan ; Chen, Qiurong ; Huang, Jiahui ; Kong, Shaojun ; Li, Zhiyong |
| Published in: |
International journal of hospitality management. - Amsterdam [u.a.] : Elsevier, ISSN 0278-4319, ZDB-ID 1074264-5. - Vol. 99.2021, p. 1-14
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| Subject: | Acceptance | Artificial intelligence | Cognitive-affective-conative model | Customer experience | Satisfaction | Service robot | Roboter | Robot | Kundenzufriedenheit | Customer satisfaction | Künstliche Intelligenz | Dienstleistungsqualität | Service quality | Beziehungsmarketing | Relationship marketing | Konsumentenverhalten | Consumer behaviour | Kundenservice | Customer service | Dienstleistung | Services |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1016/j.ijhm.2021.103078 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10013328076